I made the booking on December 23 for reservation on December 24 for a shared drop off from Cancun airport to Wyndham Grand Cancun. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. VIEW RATES Av. 39. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . Bonampak Mza 2. This is the version of our website addressed to speakers of English in India. Hola, puedo llevar conmigo a mi mascota? Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! Private Transfers 0. I booked the service through Expedia. For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Bonampak Mza 2. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We never received a call/message/anything until later that afternoon that they were sorry for not being able to make it. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. Tripadvisor performs checks on reviews. So we ask some people they said go around the corner to BD experience. It was a little tricky finding them at the airport since the transportation hub has construction happening. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Dear guest, We couldn't snorkel in Chankallah park due to bad weather. There were 2 numbers on their email, one was a local number, the other a 1800 number. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We commented that "it looks like a yacht" and were excited for our trip. They're very helpful. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? So we opted to take a cab. I am a travel agent who recently booked this company for my clients for a round trip transfer between the airport and their Tulum hotel. 39. We scheduled a transportation for a flight out. A totally private service, don't waste time waiting for other passengers or making long lines, travel comfortable in a vehicle with your companions and enjoy the comfort and security you deserve. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Interior was broken, transmission was broken. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Cancun. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites. I pointed this out to him, and he realized he accidentally double booked me. It is always a pleasure to assist you and we remain at your disposal. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. I was like wait he hasnt gotten us our ride, then well tip him. With more than 10 years of experience and recognition, that offers high-quality Cancun Airport Transfers services. Respectfully: It is always a pleasure to assist you and we remain at your disposal. Service available for up to 8 passengers. No accountability whatsoever! Airplane Photos & Aviation Photos - View, Search, or Upload Photos! Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Thanks! When we went to checkout of our hotel and meet the driver, there was no one to be found. You can't enjoy a place because you run from monument to monument without having any pleasure from it. You can cancel this reservation up to 24 hours in advance for a full refund. 5 Pax. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. 15 tht of july , of course no reaction of this corrupt organisation ! So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. Snorkeling, kite surfing and other aquatic activities. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. I tried to submit a comment online, but it would not go through. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. Then headed to Tulum. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. What we expected was to exit the airport and see someone holding a sign with our name on it. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Ver en el mapa. Its always a pleasure to assist you and we remain at your disposal. My confirmation came from Costco who made my reservations. Total should have been $192. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. What time will pick up be. Respectfully: When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. Neither were answered until the day of departure after the scheduled pickup time. Ser un placer servirle. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. Tours & Sightseeing 0. We booked a total of three excursions with our Rep. Gerarado at The Royalton Chic Cancun. Lie #3. We rappelled into one cenote and then walked/swam through three others. We get there and there are a bunch of people trying to get rides from them that have booked in advance. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. Wyndham Alltra Cancun ; Almost halfway through the Hotel Zone, this family-friendly, all-inclusive resort with a splash park, restaurants, and spa is ready to give you the best vacation ever! Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve Hotel Riu Palace Kukulkan 1.5. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. In this case, we investigated with our staff what had happened and we were informed of the following points: What time will pick up be. No car seat as requested either. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. 26 2018 90- - -v: . While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. If I could give no stars I would. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They were excellent! The next day, I decided also to buy tickets for my family of 5 to join them . World-class shopping centers with well-known brands. Cancun consists of a medium-sized coastal city and a long, thin island connected to the mainland through bridges at its north and south ends. We had been sitting outside since 4:20!!! Finally, the whole ride took 30 min, no traffic on the way. The toilets were dirty and hard to flush and smelled bad. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Misleading in tours. Compare Products ; English en. Main attractions are paid extra: swimming with dolphins another US$100. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. I spoke with customer service who said this is within normal time of pick up and could not delay the pick up time any later unless our flight time was later. This is the version of our website addressed to speakers of English in the United States. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. You can cancel this reservation up to 24 hours in advance for a full refund. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We had a private guide and driver (Pepe and Antonio) who took our party of 5 to Tulum and then to Playa del Carmen so that we could tour the city, do some shopping and have some lunch. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). No, you don't need to print your ticket Our representative called to book the activity and they informed him that Ziplines were not available however the rappel was still working, he let you know, and once again, you agreed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. Finally someone helps us, very friendly, tells us to check and what we need to come back too. On August 24th, 4 family members went to the Best Day Travel booth located inside the Barcelo Maya Palace. That was another joke. Tripadvisor performs checks on reviews. We have been using Best Day now for years to commute from airport to our hotel destination while travelling in Mexico. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? I feel they are dishonest. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. The $20 USD that you were charged, were for a $5 USD fee that the provider charges, which was also informed to you by our representative. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. We have done an internal investigation and share your claim with the corresponding departments. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. We had to wait 2 hours in the bus before it left the airport. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. 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