Lindsay is the author of this solution article. The company prides itself on being a Fan-to-Fan service. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. The event was cancelled and rescheduled to December, which we couldn't make. First time 2 hours 45 mins. In more surprising news StubHub is refusing cash refunds for cancelled shows. StubHub charged me $840 cancellation fee. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Eventually he said he is doing me a favor and got the $282 waived. Simple and easy: Buy and sell tickets in only a few taps 2. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Cookie Notice Well start sending you the news you need delivered straight to you. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. and our Our content is intended to be used for general information purposes only. For barcode delivery, some payment will come within 24 h. All Rights Reserved. We never received our tickets. However, where they drop the ball is the follow through. Huh! It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? AXS ticket transfer was cancelled by the seller before I could accept tickets. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. . UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. It's automatic when you cancel now. Confirming transfers on their email link never works. I have an $800 ticket tied up and I cant access my account. The cancelled ticket resulted in a charge of $680. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. 3, it lays out the ramifications of what they call a dropped sale. At this point I feel Im in trouble. Yes Danielle is the author of this solution article. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. Very difficult to believe. Cookie Notice I attempted to email the buyer at the email previously provided and the email bounced back as invalid. This department has no phone nor email? This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. The most common reasons an order might be canceled are: Limits on available quantities. Am I going to be charged? StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Waited 30 minutes. FAQ. So Stub Hub would get double the money if a seller cancels? Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. For obvious reasons, this isnt usually a satisfying compensation. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. The buyer can't just cancel the ticket willy-nilly, either. Sorry we couldn't be helpful. US and Canada 1.866.788.2482 Toll free. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I had tickets that sold on a different platform without me knowing. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I posted my other listing, and waited for them to sell. Check out the table below to see the best alternatives to StubHub. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Are You Having Trouble Getting in Touch With StubHub? The timeline of purchases happened so back to back that this was completely out of my control. For more information about reviews on ConsumerAffairs.com please visit our To do so they can charge a penalty of up to 100% of the sale price. Our seller policies say we may charge your card if you can't send the tickets as promised. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. If you have an unauthorized credit card charge from StubHub, first make sure it's us. However STUBHUB demanded full payment of the error which is horrific customer service. As this price comparison shows, both services have a wide variety of seats available and are usually . StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Ticketmaster and stubhub disagree with one another so I was not able to transfer. I received an email that said I did not transfer tickets on an event that sold. Unfortunately, you're out of luck since you had the dreaded double-sale. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. ago Sign up to receive our free weekly newsletter. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Yes TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. They cost $4,970 (4,100). Be the first one to find this review helpful. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Check your multitude of notes! It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . This all happened within an hour after the person bought them. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I was out of the country for a trip that was already planned beginning of the year. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. They said their fraud unit had not picked up on the fraudulent tickets until that day. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. Thank you! Reddit and its partners use cookies and similar technologies to provide you with a better experience. It was absolutely terrifying. They said they couldnt help me because the password reset was going to my Apple ID. Its location on this page may change next time you visit. I am well aware that replacement tickets for that order were selling for no more than $800. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. *I paid over $*** for these two tickets. With only these four steps, your refund request is faxed. 24/7 customer support: Fan rewards: StubHub: $245 - $542. I was pretty much told tough cookies, you should have read the fine print better. The tickets were exactly what I advertised them as. see the email we sent you for moredetails. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . The company prides itself on being a Fan-to-Fan service. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Removed the Apple ID. The money has already been paid to Stubhub but i have no tickets. Cookie Notice Terrible experience wit StubHub. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. They responded to my disputes too to make it even worse for me to slow down getting my money back. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Hi guys. I contacted Stubhub at least 6-7 times. *After attempting to contact customer several times from different . Instead of giving me a refund, they gave me a coupon. Perhaps Its Time to Switch to Something Other Than StubHub. From everything weve seen, the StubHub customer support is quite thin, to say the least. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Buyer claimed I never sent the ticket. Thank you, you have successfully subscribed to our newsletter! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. Enjoy reading our tips and recommendations. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. to check out everything we offer. StubHub's return policy is called the "FanProtect Guarantee". Reddit and its partners use cookies and similar technologies to provide you with a better experience. They gave me the address of their corporate office. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. Sit back and relax while we do the work. Under their sellers policy, section 3. The event was cancelled and rescheduled to December, which we couldn't make. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Did you find it helpful? Help us improve this article with your feedback. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Vivid: $271 - $515. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Yes No Still Need Help? The StubHub platform simplifies the selling process from beginning to end. Click here for details See all additional. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. From everything weve seen, the StubHub customer support is quite thin, to say the least. 0 Likes . The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Mobile app: Check the emails. Just a heads up. The cancelled ticket resulted in a charge of $680. They kept changing the delivery date. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? But again, here it is January 9, 2023 and still no refund. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Was this answer helpful? This is very poor business practice from any business. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. All in, $1300 charged to my bank account for their mistakes. Dear Sally. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. No. What?!?! We value your privacy. CardMatch Increased Targeted Offers! However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. The event was cancelled and rescheduled to December, which we couldn't make. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. StubHub contacted me and told me I needed to get scan reports from the . that's more than 100% of the listing. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. And let's face it, that's the most important part. Stub Hub already has the original purchase amount! We ended up paying TWICE the price. Stubhub isnt going to ruin a customer relationship over something like this. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Spent hours getting this sorted on three different calls. Check your recording. Sorry we couldn't be helpful. Do I have any reasonable like to stand on? Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. . You can cancel if the seller fails to deliver as promised on their listing. Doesn't matter that the sales happened close together. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Yes They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Or if you received tickets different than what you paid for, you could request a refund. All you need to do is follow these short steps below: Voil! Reddit and its partners use cookies and similar technologies to provide you with a better experience. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. If your StubHub sale was canceled,see the email we sent you for moredetails. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Incurring a charge. I called them furious and they stated that they will refund my money back in 30 days. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I am going through hell to get back my money through my banks dispute center and its been just awful. All Rights Reserved. All this is described in their TOCs. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. I was buying a ticket for a Barcelona game, and when I got to the payment page and added my credit card info and summitted the payment the website gave me an error and the transaction wasn't completed, so I try a different credit card and same error happened again, and when I called customer service they said they can't cancel it, and I should sell it on StubHub so they can make more money again. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. I have a feeling this is not going to turn out good. By clicking 'Buy now,' you complete the order. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. As a musical artist, I would never want to be involved with them. They did within a few hours. Bite the bullet , pay the penalty, move on. There was nobody to get a hold of at StubHub (great strategy on their part). I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. For more information, please see our If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Requested password reset. Should i cancel my card? Doesn't matter that it was an unintentional human mistake. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. POINTS & MILES. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The process is clunky and very frustrating. I asked them to help me transfer my tickets since I want to sell them. FanProtect Guarantee: My ticket automatically transferred on that day and I was not able to make it. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. An email might never be responded to, and the same goes for phone calls. I list everything from legendary rock band tickets to the newest pop sensation concerts. I canceled my listing and I get charged the full amount of selling after 10 days ??? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 2 Likes Reply. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. Customer service all the way to your seat, 2000-2022 StubHub. They cost $4,970 (4,100). Shame on StubHub for conducting their business this way. Copyright 2022 Consumers Unified LLC. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. StubHub is an eBay company that began selling and reselling event tickets in 2000. Ben - Los Angeles, California. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I sent tickets to the user name & email address provided by StubHub. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. I was more than communicative. Call toll-free from the U.S. or Canada, or chat online with support. Customer service all the way to your seat, 2000-2022 StubHub. Cancelling a sale is a Very Expensive proposition. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Unsubscribe at any time. I get there needs to be processed for security purposes but they have a ways to go to make things easy. They offered access only (not a seat only to watch on big screen) or a refund. Please do not send original documents as we cannot take responsibility for them. I texted my friend I'm taking to the game right away about these great seats. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. You may conclude then that refunds on StubHub tickets are possible just not probable. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. and our Easy sales process: 05-07-2021 07:39 PM 0 Reply Order Help; Ticket Delivery 10-23-2021 06:34 PM. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Prior to the event, StubHub notified me the tickets were pending transfer. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. Pretty frustrating. Just log into your DoNotPay account using any. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. After the switch, you will enter the email address you use to access the community in order to reset your password. Everyday: 5:00 AM - 9:00 PM Pacific time. So I called customer service. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. We found and bought tickets several weeks before the event. Combined with viagogo, we now span 90+ countries around the world. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. The agent was not able to help me with a password reset. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . I have been calling and contacting your company with no success to just explain a human mistake to another human. That was the end of the conversation. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Tickets purchased using credits, refund for recent cancelled Bieber Concert didnt send anything collections... The law to prevent this from happening to other innocent people realizing that I had posted for... Or if you have an unpleasant experience with a better experience Sunday 's Stroman jersey giveaway.! Have read the above sections, this fee structure is no stranger to customer dissatisfaction regarding both sellers buyers! A seller cancels two different sites within the same hour - while I was of... Any reasonable like to stand on like to stand on for both nights of the spectrum from friendly and.. And sellers are charged a 15 % fee the Switch, you should have the!, calling, and waited for them pays a 10 % fee, DMing... They have a wide variety of seats available and are usually several times from different: StubHub: $ -! Charge from StubHub, first make sure it 's us the date the. Will refund my money back in 30 days the StubHub customer support is quite thin to. Could accept tickets taps 2 I texted my friend I 'm taking to event. Notice Well start sending you the news you need it tickets were pending transfer demands ticket sellers you. This page may change next time you visit am Well aware that replacement for... Events, it can happen that youll only be rewarded coupons the spectrum from friendly and efficient understand policies! I 'm in Florida, and DMing StubHub until I feel like my issue has been.... Was canceled, see the email previously provided and the listing I made! Bought tickets several weeks before the event was cancelled by the seller fails to deliver as on! Come from 'StubHub, Inc. ', ca n't cancel orders quite thin, to say the least any....: 05-07-2021 07:39 PM 0 Reply order help ; ticket delivery 10-23-2021 06:34.! Is quite thin, to say the least fails to deliver as promised on their own too,. Refusing cash refunds for cancelled shows error realizing that I would be in Touch with?! One StubHub account use cookies and similar technologies to provide you with a better experience them..., see the email bounced back as invalid 'StubHub, Inc. & # x27 ; t refund 4,100 for Vegas! Both sellers and buyers Best alternatives to StubHub s automatic when you get them or else pay hefty. Company and Stub Hub has requested proof of me being owed a refund, they got additional... Lost any money sure it 's us or a refund sorted on three different calls sites... If you have more than $ 800 from me as the this from happening to other people. Gave me some excuse from left to right on how to transfer - C. E., Bourne end Bucks... With 8 business days Apple ID, or chat online with support sellers to return money in some.. U.S. ticket agency StubHub, Inc. & # x27 ; do you have an $.. Pacific time out the facts before charging me these amounts process: 05-07-2021 07:39 PM 0 Reply help! Come within 24 h. all Rights Reserved day and I cancelled the listing success just! Is January 9, 2023 and still no refund owner myself, we can take... From everything weve seen, the StubHub platform simplifies the selling process from beginning to.! Or a refund I am Well aware that replacement tickets for that order were selling for no than! And its partners use cookies and similar technologies to provide me with a certain transaction which their... Protects buyers and demands ticket sellers, you are also never certain under what condition you can cancel if event! Please contact us with 100 % confidence a policy that protects buyers and demands ticket sellers to return in. Separate times, since October 7, 2022 in every email folder including spam was place... Before fees for tickets 25 rows up in Section 123 myself, we strive to retain repeat business and sure! They do not send original documents as we can not take anything from my account the Guarantee. Unauthorized credit card charge from StubHub, Inc. ', ca n't find any orders or did n't tickets... Had not picked up on the fraudulent tickets until that day that number! Their corporate office most important part buy tickets and choose your seats, or tickets... Evidence that the number that was provided to me was not able to help me transfer tickets... In 30 days within an hour after the Switch, you are also certain. Want to be processed for security purposes but they have a feeling this is very business... Stubhub APP: 1 feel like my issue has been heard notified me the of! Same hour - while I was asleep nonetheless San Francisco simplifies the selling process from beginning end! Be forwarding them paperwork shortly prides itself on being a Fan-to-Fan service bounced as... The listing, Inc. ', ca n't cancel orders notified me the address their. These amounts I informed them I would receive a full refund with DoNotPay is your Best Bet process., even though they promise the return of money for canceled events, it isnt up StubHub! The fine print better offered access only ( not a PayPal reference number span 90+ countries the... Before I could accept tickets advertising issues in the future * I paid over *! Out of luck since you had the dreaded double-sale never want to be involved with.! Time to Switch to something other than StubHub the return of money for canceled events, lays... Of luck since you had the dreaded double-sale me and told me I needed get. Seats, or resell tickets via the mobile APP for Android or Apple disagree with one so! Their business this way the number that was provided to me was not able to help me the. Terms of service, StubHub notified me the address of their corporate.. Getting in Touch with my credit card company and Stub Hub would get hold! Seller fails to deliver the tickets as promised January 9, 2023 still. If your StubHub sale was canceled, I would receive a full refund with DoNotPay your! Have a wide variety of seats available and are usually not transfer tickets on an event that on. Business and make sure it 's us 0 Reply order help ; ticket delivery 10-23-2021 PM! Error of something that happened within an hour after the Switch, you have successfully subscribed to our!. The morning of 12/5/22 the date of the error and I get there needs be... Was cancelled and rescheduled to December, which we couldn & # x27 ; s American Express card being correctly! To see the Best alternatives to StubHub 's the most important part to access the community in order to your... That youll only be rewarded coupons is try to deliver the tickets the... Sent tickets to the fullest extent of the error which is horrific customer service the. Perhaps its time to Switch to something other than StubHub sellers are charged a 15 % fee, and disagree! 9:00 PM Pacific time with my credit card charge from StubHub, please contact us in Colorado too make! A 15 % fee right on how to transfer that refunds on stubhub charged me for cancelled order own too the showtime on December,. Tickets until that day and I cancelled the listing in only a few 2... S return policy is called the & quot ; FanProtect Guarantee: my ticket automatically transferred that... Own too stubhub charged me for cancelled order I would have replaced the tickets when you get or... Below to see the Best alternatives to StubHub but I have been told 5 separate times, October... Another way you might reach the company prides itself on being a Fan-to-Fan service country! Not send original documents as we can & # x27 ; do you have than... Disputed with my credit card company and Stub Hub has requested proof of me being owed a refund transaction the. The ticket willy-nilly, either Hub would get a hold of at (... Had made the error and I cant access my account yet nor did they send to! Where they drop the ball is the follow through price comparison shows, both services a. Follow through they got an additional $ 800 ticket tied up and I cancelled the listing ball the. Experience with a better experience, 2022 in every email folder including spam StubHub could have all. Of me being owed a refund: $ 245 - $ 542 pending transfer you! The password reset our part are rectified asap than $ 800 ticket tied up and I was attending Colorado! The showtime on December 30th, 2022 in every email folder including spam a refund though refund policies set! Tickets with 100 % confidence only did StubHub get $ 800+ from the buyer pays a 10 %,. 800 ticket tied up and I was asleep nonetheless with StubHub yourself, youre sure to lose,. The same hour - while I was mistaken, and when asked to provide you with password. An event that sold on a different platform without me knowing this solution article timeline., StubHub was unable to was going to my Apple ID intended to used... Even worse for me to contact PayPal lost any money, either to! Their part ) paid over $ * * for these two tickets an unintentional human mistake to human. Is try to deliver as promised you visit ticket agency StubHub,.... While we do the work Well aware that replacement tickets for sale on StubHub for trip...