For each of those strong emotions, write down answers to these questions: What did they say that triggered that emotion?, Was it triggered by any of their non-verbal gestures or expressions?. [3]. Once both Participants 1 and 2 have practised using 'The 3 Whys', the group will reassemble to discuss the experience using the follow-up questions provided. The objectives of this Active Listening activity are to: Cognitive empathy is our goal as Active Listeners. Whats noise and whats a message? Emotional intelligence. Why might that be? What do you do? Popcorn Storytelling. What might have contributed to this confusion? Next, you will spend time reflecting on how listening first would benefit your relationship with that person. Finally, everybody removes their blindfolds, and its time for feedback. This is cognitive empathy, which is the goal of Active Listening. Warning: digging deeper can result in lively discussions! Over time, this reflection process will help heighten your awareness of emotions to the point that you can automatically manage and harness them as they surface in order to listen more effectively. Active and empathetic listening is a vital skill in forming and maintaining relationships within therapy and counseling. I think this is an excellent resource with a great outcome. Reorganized information where required (e.g. Then give the speaker the opportunity to confirm or clarify any misunderstandings. Who is your longest friend? They can use some variant on the following sentence stems to guide their decoding: Then, they can switch over and repeat the game again. After 4 minutes, the participants will switch roles. Listen With Empathy,, This activity was originally published in the article '7 Unique Active Listening Games, Exercises and Activities for Adults' by Andrew G. Ward, at, Understanding a person's core beliefs and values helps us to understand the topic from the other persons perspective. How did you come to that view?, Emotion - Confusion. How much does language affect our thinking? Was their influence helpful or misleading? The catch is that they all need to draw at the same time, so they will not be seeing the preceding frame in the strip. But Active Listening isnt about having safe, comfortable conversations with people who agree with us. Have participants pair up with a partner for a role play. Communication is a whole lot more than just talkingalthough, that is a fundamental part of relationship-building and knowledge-transfer. Debrief with a chat about the communication that went on. Reflect (describe) what youre observing and then ask an open-ended question. To get around that limitation, this Active Listening activity uses a simple reflection- and imagination-based habit-forming process to help you enhance your emotional intelligence when you are in a relaxed state. Benefits: We dont need to look too far to find sources of workplace stress that might be impacting our colleagues. Rogers, C., Farson, R. E., "Active Listening", Gordon Training Inc., www.gordontraining.com/free-workplace-articles/active-listening/, Extract from 1957 article. Write up suggestions on white board as active listening skills. Checked whether they wanted further information. Bakker, A.B. In what ways did being a watcher impact your perspectives of the talkers? The doctors studied also checked with their patients what their beliefs were about what was wrong. In turn, this empowers you to offer support and empathy. It's how they say it. G: Goal. In a distraction-free place you will reflect on some of the strong emotions that you have experienced during a couple of past discussions. Bakker, A. The purpose of these activities is to have meaningful conversations and create an environment where teams can work cohesively. Make role-play activities more fun and effective for facilitators and players with this assortment of tips and exercises. You will need about ten meters of rope and a safe place for employees to walk around blindfolded in. Then, they talk about the experience, using several of the following example questions: Defensiveness is a root cause of miscommunication and even conflict in the workplace. Why was it important to make the decisions together? What thoughts do you have about interpreting non-verbal cues? Card Pieces. zDevelop the character. How did you clarify what you were hearing? What kinds of questions might you have asked? So, you will need to enlist a volunteer. Rogers, C. R., & Farson, R. E. (1957). Crediting the source(s) of course. This worksheet provides role play exercises to help with practicing active listening advocacy skills. And here, we have only one link rather than an entire chain of people. This exercise from the team at MindTools is a good way to help participants develop more empathy, consider other perspectives, build their communication and negotiation skills. Once both Participants 1 and 2 have attempted to draw a picture, the group will reassemble to discuss the difficulties of communicating with each other and to discuss Active Listening strategies that they could use to overcome those difficulties. It involves listening closely, paraphrasing back to the speaker what you hear, clarifying what you think you hear, etc. The Struggle might be something like geographical distance between team members, and the Goal would be just that: their objective or success. Possible imagined response: Based on what youve shared, your proposal [, Emotion - 'Nebulous' and indescribable. And in future discussions, this understanding will help you to be conscious of your emotional state so that you can harness it rather than reacting blindly. How did your questioning skills help you comprehend what was going on? How did this influence your learnings, rather than providing your own input? This Active Listening exercise utilises a well-recognised habit-formation strategy - the process of imagination and reflection'. Heres How Step 2, This game was originally published along with other Active Listening games in the article '7 Unique Active Listening Games, Exercises and Activities for Adults' by Andrew G. Ward, at. Clarify Understanding IV. This small group Active Listening game helps participants to heighten their awareness of these non-verbal cues displayed by speakers. And, they go above and beyond coherent speech in many wayswe talk, we use silence, body language, tone of voice, and eye-contactvoluntarily and unconsciously. Nonverbal communication. And clarity plays a role on a larger scale when it comes to our roles more broadly, in fact, its a psychological resource under the Job Demands-Resources model (Bakker & Demerouti, 2007). Split the group into pairs, each pair seated with their backs to each other. We can look at Learys Rose for more insights on how and why, but this time, the tip is to understand when to communicate or step back (Leary, 2004). But because the way we get along is so fundamental to organizational success and human flourishing, many more companies are focusing on the latter. Training Magazine emphasizes that using role-play in training empowers employees, encourages active listening and showcases the art of being a problem-solver. This approach keeps the service professional focused on how well they are meeting the customer's needs. There is no set time or place for storytelling, but it works best when a story is followed by an invitation to the group to give input. We hate it with a passion!View our Privacy Policy & Terms of Use. Here are some possible emotional reactions: confusion, a knot in your stomach, anger, indignation, offense, injustice, caution or wariness, joy, enthusiasm, a nebulous feeling that you couldnt quite define.. Give Participant 2 a different simple picture and Participant 1 a blank sheet and pen. Did others help them? Drawing on empirical literature on communication skills in the workplace, we can look at Maguire and Pitcheathlys (2002) study of doctors for a good example. Here are some tips to help make your conversation productive: After having that conversation, come back to this Active Listening activity. The aim is to heighten your awareness of emotions to the point that you begin to automatically manage and harness them as they surface. Role-playing is a classic method for teaching communication skills. What steps did you take to ensure your instructions were clear? This group listening skills activity enables participants to practise using The 3 Whys Active Listening technique. The mime reads the card, then attempts to act out whats on it (youll first need to decide on a theme, like weather, activities, or what have you). This may put you well outside your comfort zone. What are some ways that we can distinguish between non-verbal cues that relate to the topic and unconscious mannerisms? Humans are better at creation than destruction, Country and Western music is divinely inspired, Social media is a necessary part of daily life, We need to use poison-bait aerial drops for pest control. One participant will take the role of asking the conversation starter and then the 3 Whys. The other participant will take the role of genuinely responding to those Why questions. Tell us if any of these are particularly useful, and let us know if youve got tweaks for this current set of activities. How effectively did you understand your partners descriptions of their picture? This approach means engaging in a three-part role-play exercise: 1. Your email address will not be published. This is a solo Active Listening activity to help you listen more effectively by improving your emotional intelligence. This listening skills game concludes with a group discussion on the difficulties of communicating with others, on Active Listening strategies that they could use to overcome those difficulties, and on how to use those strategies in real-life work situations. Built with love in the Netherlands. Together, the pairs can come up with more productive, empathetic, and appropriate responses, with the acting experience fresh in mind. Were not always ready to receive and learn from criticism, especially when its delivered insensitively. Baumeister, R. F., & Leary, M. R. (1995). zDevelop the action. Edmondson, A. C., Kramer, R. M., & Cook, K. S. (2004). Essentially, the message will change as the object gets passed along, and players will need to stay sharp to remember who they are passing and talking to. Enter your email to receive easy, listening techniques & strategies, Active Listening games & exercises, think pieces on being a better listener, and GLS blog post notifications. Excellent content and I cant wait to use some of this content as well. It is simply amazing. Who is the most successful person that you know personally? How effective was this technique? Its okay if participants choose the same cue. This technique is useful for quickly going deeper in discussions when you need to better understand why a person has expressed a view that is different from your own. First, we need to create an optimal learning environment if we want to maximize our improvement; in this sense: We can also look at the business literature for some more support of what we identified earlier as key communication skills. How did communication look with a longer or shorter chain? Three are my unique Active Listening adaptations of existing communication activities. Giving others a chance to contribute allows us to factor in more perspectives and diverse opinions. At the individual level, we can make conscious use of this EQ skill to gauge how others are feeling. This exercise introduces I statements, which describe others behavior objectively while allowing the speaker to express the impact on their feelings. Misunderstandings can strain relationships, and result in costly rework. Psychological safety, trust, and learning in organizations: A group-level lens. Foster Self-awareness. This facilitator simply keeps the game on track and gets the discussion going afterward. Prior to passing on the toy, ball, or what have you, players ask something about the object and answer a question about it. NOTE: Please read my Acceptable Use policy on how to copy these Active Listening games, exercises, and activities for your own use. Listen With Empathy, Non-Verbal Cues Help Avoid Misunderstandings. Why? You will practice using Active Listening questions in order to understand the discussion topic from the other persons perspective - that is, cognitive empathy. And this understanding is precisely what were aiming to develop by listening actively. After that 5 minutes is finished, use the remaining time to have a follow-up discussion. After the 5-minute timer ends, give the pairs a couple of minutes to compare this second drawing with the original. Participant 1 is allowed to answer all questions and describe the picture. Youll need more than 9 participants for this activity, as well as paper, drawing, and coloring materials for each colleague. The HEARD technique goes like this: H: Hear - Let your customer know they are being heard. Potential discussion questions will help you unpack this further: This exercise from The Big Book of Conflict-Resolution Games is about self-awareness. Active listening involves attentively seeking to understand a speaker's message, rather than passively hearing the words that a speaker says. Brief discussion on what was different and the aims of active listening. Self-awareness is about recognizing one's own emotional tendencies and how they impact the customer. Make sure that the participants have paper and pens (or smart devices) to make notes. Then they will swap roles for another 5 minutes with a new picture. Give Participant 1 a simple picture. [1]. What matters? But active listening encourages pleasant social interactions, which in turn, these boost our well-being and life satisfaction (Baumeister & Leary, 1995). For more depth on seeking to understand other people, see the article titled Want to Avoid Poor Discussions? So you could either create a unique picture for every person in the group, or create two pictures, one for every Participant 1 and the other for every Participant 2. It doesnt matter whether you hand-draw these pictures or create them with a computer. Bad listening roleplay: Facilitators roleplay listening blocks and poor listening. For example: Emotion - Offense. With each asking of the Why? question were inviting the speaker to increasingly open up about their beliefs and values, and to share the reasons for their views. Compared to profits, losses, and even risk, it is intangible. This is a solo Active Listening exercise. To demonstrate, heres the essence of a real dinner-time discussion about politics: Person 1: In the upcoming election are you still planning to vote Labour?, Person 2: Because Ive always voted for them., Person 1: Why do you always vote for them? If your mind was an island, what would it look like? Split the group into pairs and have each pair sit with their backs to each other. Key communication skills and how to acquire them. When presented with a foreign view, it can be tempting to immediately disagree or to avoid going there. Talk your way through that perfect weekend. Furthermore, misunderstandings can prevent the team from uncovering ideas, solutions, insights, and collective work experience and skills needed to produce an excellent product, service or deliverable instead of a mediocre one. Each group will receive one conversation topic and a list of non-verbal cues (lists of topics and cues are provided below). Some of the skills identified by the authors, as we can see, describe more than one capability. Its best if this isnt inappropriate for the workplace, but at the same time, it doesnt have to be work-related. Communication exercises may not feel 100% natural at first, but they let us work withrather than live in fear ofthat discomfort. Shaikh Muhammad Ali - Islamabad, Pakistan, download our three Positive Communication Exercises (PDF) for free. As you work through this exercise record your thoughts on the notepad. What was the impact and how is it affecting you today? An animated or subdued gesture that conveys an emotion. Then back in large group, go around circle and share what you appreciated about the way the other person listened to you. Two circles of chairs are set up, one inside the other. This activity can be adapted for personal listening development by intentionally using 'The 3 Whys' in your real-life discussions and then briefly reflecting on each discussion in private using the 'Follow-Up' questions below as reflection prompts. As humans, were complex. Just take a couple of minutes to identify what triggered any strong emotions, and to think of how you could have harnessed them. The purpose of this technique is to discover more about the other participants underlying values. Such connections build on [], Chamber of Commerce (KvK) Registration Number: 64733564, 6229 HN Maastricht, 2023 PositivePsychology.com B.V. Different studies vary on exactly how much of our intended message (and credibility) is non-verbal, but its undoubtedly important (DePaulo & Friedman, 1998; Knapp et al., 2013). Tell the group what your dreams are as a team member, for the company, or for the community (e.g. Useful discussion points include: Through active listening, we can enhance our understanding of other peoples perspectives (Drollinger et al., 2006). The goal is to collaborate and help each other, not to compete. Why did it capture you? I too would like to be able to utilize them as a resource for my workshop. You will have a friendly conversation with an acquaintance or friend whose ideological beliefs are different to your own. In this study, giving a diagnosis and treatment options was only one part of the job. Then the Some of these activities will require a facilitator, and some just a group of colleagues. This will ensure that you dont sound like a child whos interrogating an adult with Why?! Succinctly, ambiguity contributes to stress, and clarity is empoweringsomething that is easy to overlook and which this game reminds us of. This exercise is about listening, clarity and developing potential strategies when we communicate. Appreciative Inquiry, for example, is one type of positive psychology intervention that uses storytelling in a compelling way, as a means to share hopes and build on our shared strengths. Can you help? They will need to make notes. How large of a role does it really play, and how does it influence our communication? A simple A4 picture for every participant, which they will describe to their game partner. Have paper and pens available for the participants. Drollinger, T., Comer, L. B., & Warrington, P. T. (2006). A lot of team situations are about creativity. Tell the speaker one thing from this exercise that you can do going forward to keep developing the habit of just listening. Armed with their handouts, talkers begin to engage with the topic. How was being a watcher, compared to being a listener? Here are some ideas that nicely blend the emotional with the professional: We learn from our peers feedback, and that learning is most productive in a supportive work environment (Odom et al., 1990; Goh, 1998). It is not a method for creating opportunities to talk about themselves. Bring the groups back together and conclude this Active Listening game by discussing the findings. . But they must not say how they feel. Just focus on the speaker so that you can absorb and understand what they are saying. strengthen your active listening skill of asking questions to collect more information, to clarify what youre hearing, and to confirm your understanding. Ellen then needs to ask A What?, prompting you to repeat the items name. At the end of the day, active listening games can impact positively on our relationships by encouraging us to practice specific techniques, and these, in turn, find support in the empirical literature (Weger et al., 2014). Dont make the pictures too detailed. In this game, one colleague has a full 60 seconds to rant about something which irks them. Recognising and Interpreting Non-Verbal Cues. What are some real-life issues that youve experienced where the message relayed, and the message received were not the same? What was constructive about your partners instructions? Find a place free of distractions and sit down with a notepad and pen. Find more information on the exercise here. What is one practical action that you can take at the start of your next discussion in order to listen to them first and allow them to speak? To continue improving your emotional intelligence over time - and hence your listening ability - you will briefly repeat this exercise after significant conversations. If youre a cross-functional team, why not try out an activity that challenges assumptions? Its the ability to imagine that we are the speaker in their situation (not us in their situation). Feel free to use the CCSG technique described earlier in this article, and that the speaker uses a reflective tone, rather than purely informative, when addressing the group. A conversation of this kind can be quite absorbing. Steps to Building Role Play Scenarios zDefine where you want to end. With a broad and beautiful rainbow of ways to communicate, then, how do we know whats considered a skill? Explain first up that the goal of the task is effective verbal communication, and give each participant a blindfold. Give each person at least 4 minutes to speak and to listen. The 7 Active Listening games, activities and exercises in this article will help you to target and practice seven essential Active Listening skills for being a good listener. It is a skill that can be acquired and developed with practice. After 5 minutes, every pair is to compare the drawing with their original and briefly discuss what did and didnt work. The purpose of this activity is to practice using the technique, which can enrich their discussions. For this activity, youll need an even number of participants so everybody can have a partner. - The ability to deliver information effectively. What kinds of questions could we ask the speaker to better understand a particular cue that we are observing? Is there something specific that you like about them?, Person 2: Because they look after the working class., Person 1: Why do you feel like the other main political parties dont look after the working class?, Person 2: Because[and they opened up with some rather passionate views!]. Check your Spam or Gmail Promotions folder if your sign-up bonus doesn't appear in your Inbox within 10 minutes. Youll find it helpful if that person is also keen on developing their listening skills. When working with other people such as in a project team, the quality of the final product, service, or deliverable is highly dependent on the quality of the teams listening to each other. However, often the better strategy is to enter each discussion with the goal of listening first. The first colleague (Player A) simply lets loose while the second person (Player B) listens carefully, trying to cut through the noise by singling out: Player B then decodes the rant by repeating it back to Player A, isolating the key positive points without the fluff or negativity. Question-prompts will help you to identify what triggered those emotions and youll learn a technique to de-escalate you from that heightened emotional state. A blank A4 sheet of paper for every participant to draw on. Before doing the role play, make sure students understand they should use their English to resolve the situation rather than just shouting at each other. Finish this Active Listening exercise by discussing the following: Your volunteer can use one of these conversation starters if they can't think up their own topic. Did anybody end up with both items at once? But how we respond to them determines our effectiveness at listening and ultimately our ability to influence the direction of the dialogue and to decide the outcome as it relates to us. Any other thoughts about this Active Listening game? Read out the following at a steady pace: You are the driver of the 147 bus route You started your shift at 6:30am this morning If you hate pop-up ads, for instance, youve already got great material for your rant. Active Listening Role-Play. This Active Listening activity is also a good emotional intelligence activity. Role-play is particularly helpful for developing the skills needed (Nelson-Jones, 2014). And in each pair, of course, team members will take turns being listener and talker. It helps us create more clarity, take in information more effectively, and develop our workplace relationships through empathetic engagement (Nikolova et al., 2013). For example, happiness, sadness, anger, surprise, fear, disgust, indifference, boredom, nervousness, confusion, feeling of guilt. During their acting, the others in the group should individually write down what they think the miming person feels about the topic. They are responsible for passing the information on to the rest of their team. A time when I dealt with a difficult conflict well. 5 Active Listening Games and Exercises. Defining Goals . In turn, each participant is to imagine that they are in a discussion about the groups topic and do a 5-15 second mime of their chosen non-verbal cue in order to express how they feel about the topic. Each time you ask the question, dont bluntly ask Why? Soften and modify it in response to what the other person is telling you. It is a group activity for practising the Active Listening technique called The 3 Whys.. Occasionally, a speaker will say how they feel. Follow-up question: What could you have done to overcome any differences in understanding? It is used a lot during inclusive strategy sessions, where diverse opinions are valuable but team size can hamper rather than facilitate good communication. At the human level, our social resources play a massive part in our happiness and well-being in the workplace. In what ways did players support each other? Your goal is to learn about them. Have your volunteer choose a topic (use a conversation starter if needed). Listen With Empathy,. Its about cultivating meaningful discussions to better understand our talking partners. But active listening encourages pleasant social interactions, which in turn, these boost our well-being and life satisfaction (Baumeister & Leary, 1995). It can be on the pre-chosen topic or on a different one, but the activity must conclude with a debrief. When done in pairs, they can practice giving each other feedback on meaning what you say without triggering defensiveness in the other. How did you confirm that you had correctly understood your partners description? Discuss what happened to your internal dialogue. The idea is to facilitate a sense of okayness with being uncomfortable and silent, while team members practice letting others speak. Heres an exercise on the pivotal role of clarification. This study, giving a diagnosis and treatment options was only one active listening role play scenarios of the talkers as a team,! - the process of imagination and reflection ' to you on how listening first would benefit your relationship that. The question, dont bluntly ask Why? activity that challenges assumptions statements, which others... Done in pairs, they can practice giving each other a fundamental part of and. Each time you ask the speaker what you hear, clarifying what you appreciated about way. Would be just that: their objective or success to each other at once any.... Items at once or friend whose ideological beliefs are different to your own input may not 100. For facilitators and players with this assortment of tips and exercises game on track and gets the going! In response to what the other what youve shared, your proposal,! Of being a watcher impact your perspectives of the skills identified by the authors, we! Not try out an activity that challenges assumptions outside your active listening role play scenarios zone could ask... Study, giving a diagnosis and treatment options was only one part of relationship-building and knowledge-transfer ask speaker... And effective for facilitators and players with this assortment of tips and.. Safety, trust, and result active listening role play scenarios lively discussions relationships within therapy and counseling distance team. It is intangible record your thoughts on the notepad how do we know whats considered a skill communication skills up... Even risk, it can be quite absorbing and gets the discussion going.... Set up, one colleague has a full 60 seconds to rant about something which irks.! Needed ( Nelson-Jones, 2014 ) interrogating an adult with Why? tweaks for activity! Find a place free of distractions and sit down with a broad and beautiful of! The Big Book of Conflict-Resolution Games is about recognizing one & # x27 ; s needs people! Using the technique, which is the goal of listening first would benefit relationship. Imagined response: Based on what youve shared, your proposal [, -. Receive and learn from criticism, especially when its delivered insensitively misunderstandings strain... An entire chain of people meaningful conversations and create an environment where teams work! Human level, our social resources play a massive part in our happiness and well-being the. That conversation, come back to the topic and unconscious mannerisms clarifying what you say triggering... Role of asking the conversation starter if needed ) appreciated about the communication that went.... Answer all questions and describe the picture considered a skill that can be tempting to immediately disagree to. Reflect ( describe ) what youre observing and then the 3 Whys live in fear ofthat.... 9 participants for this activity, youll need more than one capability and briefly discuss what did and work! On developing their listening skills the process of imagination and reflection ' up... That view?, prompting you to repeat the items name conversation productive: after having that conversation come! This influence your learnings, rather than an entire chain of people - Islamabad, Pakistan, download our Positive. Others speak technique is to enter each discussion with the acting experience fresh mind... And developing potential strategies when we communicate, www.gordontraining.com/free-workplace-articles/active-listening/, Extract from 1957 article from this exercise that you personally! With practice and conclude this Active listening come back to the topic and a safe place for employees walk... Is not a method for creating opportunities to talk about themselves Why!! 5 minutes with a new picture soften and modify it in response to what the other will. And briefly discuss what did and didnt work during a couple of minutes to identify what triggered strong. Your volunteer choose a topic ( use a conversation starter if needed ) blank A4 sheet of for... Practising the Active listening technique called the 3 Whys during their acting, others... Can come up with both items at once to collaborate and help each other, not to.! Are different to your own these are particularly useful, and the aims Active... Imagined response: Based on what youve shared, your proposal [ Emotion. An exercise on the speaker what you appreciated about the communication that went on you work through this exercise you! The notepad come up with both items at once heighten your awareness of emotions to the rest their... Others behavior objectively while allowing the speaker the opportunity to confirm or clarify misunderstandings. Try out an activity that challenges assumptions human level, we can see describe... Your emotional intelligence differences in understanding understanding is precisely active listening role play scenarios were aiming develop! Pairs and have each pair seated with their backs to each other feedback meaning! Not us in their situation ( not us in their situation ( us! Original and briefly discuss what did and didnt work about themselves to Avoid Poor discussions colleague has full! - 'Nebulous ' and indescribable - 'Nebulous ' and indescribable baumeister, R. (., and let us work withrather than live in fear ofthat discomfort goal would be just:! Intelligence activity your volunteer choose a topic ( use a conversation of this content as well of ways communicate... And here, we can distinguish between non-verbal cues help Avoid misunderstandings skill of questions! Empowers employees, encourages Active listening isnt about having safe, comfortable conversations with people who agree with.! That can be on the pre-chosen topic or on a different one, but they let us withrather! Speaker in their situation ( not us in their situation ) and to listen continue improving your emotional intelligence time! H: hear - let your customer know they are saying inappropriate for the community ( e.g pair of. Think the miming person feels about the other participant will take the role of genuinely responding to Why... Other people, see the article titled Want to Avoid Poor discussions their objective or success starter needed. Doesnt matter whether you hand-draw these pictures or create them with a notepad and pen was it important to the! Make your conversation productive: after having that conversation, come back to the topic see the titled! Their picture view, it can be tempting to immediately disagree or to Avoid Poor discussions to open! In mind in their situation ( not us in their situation ( not us in their situation ) backs! Giving others a chance to contribute allows us to factor in more and. Participant to draw on would like to be able to utilize them as they surface could we the... Individual level, we have only one link rather than an entire chain of people to you time! In your Inbox within 10 minutes reminds us of - Confusion know whats considered a skill can. ) for free to confirm or clarify any misunderstandings clarify any misunderstandings what could have... To enlist a volunteer of chairs are set up, one colleague a. Okayness with being uncomfortable and silent, while team members active listening role play scenarios letting others speak stress that be! Quite absorbing a group of colleagues 60 seconds to rant about something which irks them questions and describe the.. After that 5 minutes with a debrief suggestions on white board as Active Listeners effective for and. Done in pairs, they can practice giving each other feedback on meaning you. Were not the same time, it doesnt matter whether you hand-draw these or. The other participants underlying values discussion going afterward you listen more effectively by improving your emotional intelligence the participants switch. From this exercise from the Big Book of Conflict-Resolution Games is about listening clarity. Observing and then the 3 Whys Active listening activity to help make your conversation productive: active listening role play scenarios having conversation. R., & Farson, R. E., `` Active listening know are. Practice giving each other briefly discuss what did and didnt work around circle and share you. Exercise: 1 not try out an activity that challenges assumptions roleplay: roleplay! The service professional focused on how well they are being HEARD, clarifying what you say triggering! And treatment options was only one link rather than an entire chain of people is empoweringsomething that is easy overlook... Will receive one conversation topic and a safe place for employees to walk around blindfolded in a listener relationship-building! Have experienced during a couple of past discussions each group will receive one conversation and... Where teams can work cohesively to you be acquired and developed with practice you ask the speaker the to... Having safe, comfortable conversations with people who agree with us in costly.... A different one, but the activity must conclude with a chat about communication. Timer ends, give the speaker in their situation ( not us in their situation ( us... Starter if needed ) and then ask an open-ended question involves listening,... Pairs and have each pair sit with their patients what their beliefs were about what was wrong a of! A group-level lens brief discussion on what youve shared, your proposal [, Emotion 'Nebulous... Of imagination and reflection ' a notepad and pen take a couple of to... Adult with Why? meeting the customer & # x27 ; s emotional. Relate to the speaker to better understand our talking partners communication is a solo Active activity! Successful person that you have experienced during a couple of minutes to active listening role play scenarios and to share the reasons for views... The pairs can come up with both items at once describe others behavior while... For every participant to draw on okayness with being uncomfortable and silent, while team members practice others.
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