I later returned with my wife who decided to price out a couch as well. The experience dealing with La-Z-Boy has been awful from the start. Lazboy 1.8 Southern Motion Furniture 1.7 I have no kids and no animals just me and my husband. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. We bought two Lazy Boy recliners in 2001. 2 months later she calls my wife and said they had a sale 30%. They look terrible and it's embarrassing that I spent over $3k for a couch and loveseat based on a friend's referral. I would never shop here again, nor would I recommend them. Paid in full but had to wait nearly six months for "assembly." Lots of fabric choices, made in the USA. Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had. 3 more weeks to wait? I have not heard of Bradington Young before, but that doesn't mean much. They also have tall recliners for any tall people in your family. 50*20. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Some links on Slumber Search are referral links. 1. So, we loaded the chairbacks into our vehicle and brought them to the local La-Z-Boy store where we dropped them off at their front door. My wife has an advanced degree and runs a business, she's not an idiot besides the fact that you shouldn't speak condescending and rude to anyone regardless of their education/employment. In 2012, Lazy Boy acquired the UK-based furniture retailer, England Furniture. No call. I also liked the power recline feature available as an upgrade (I think) on Bradington Young. Surely stockholders will not letEngland continue making shabby leather furniture. We have two Lazyboy recliners. Do not order if you expect to get a timely order. Thank you Nicole for link with leather furniture rating . Couple mos ago the arm broke off with normal use. First a missing bolt on one side. Customer service is clearly not their strong suit at this time so I am left with a piece of junk in my living room until I can afford to purchase something else. Most Lazyboy styles come in a tall man's version. If that does not get response I plan to buy stock and take mystory and pictures to a stockholders meeting. I bought a leather chair and it's the most comfortable thing in the world. Another 3 Or 4 Weeks Go By. Three years later the couches look like they should be under a bridge. For now, I have to deal with him hogging it! I am on my second la-z-boy and, for the first time had to call to see about having a repair on the mechanism that operates the recliner,(manual). Some La-Z-Boy dining and bedroom furniture pieces available for purchase in-store comes in solid wood construction. Very nice follow up email afterwards. I have puckers along both arm rests and also loose fabric that does not fit snuggly on the back or bottom cushion of the chair. We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. I tried to argue the points, but was told that was store policy; I recall seeing no signs pointing this out in the store. While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. Within a week of delivery the right side of recliner became loose. We contacted the store and their only remedy is to send Mario out again. When she returned it, she said she loved sleeping in it. Our assortment of product lines and styles give you the freedom to mix and match the furniture that best fit your life, plus the luxury of beautifully coordinated pieces. Horrible. The cushioning has all but disappeared in less than a year and you only feel the frame when sitting down. Our dealer can not tell us when it might arrive. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. (Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.) I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. The attitude of the representative I delt with was like "What do you want me to do about it?" I have been waiting almost 5 weeks for ANYONE to call and give me a service date!!! I was told that they would call around 5pm for next-day delivery. I will gladly buy it a new dress every 10 years or so :^). Much to our surprise they also have many styles of sofa's, love seats, and chairs. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. She gave us all the time we needed to find just the right chair. It would cost $120 for the repair. I just checked and Crate & Barrel has some fabric recliners. The second came 1.5 months laters and did not bring much. Patty is the kind of salesperson any store should have. If the chair holds up to the guarantee, we're super happy. Each time I had to hang up because I couldnt wait any longer. I opted to pick up my chair at the store, didn't want to pay $80 for delivery. the leather is breaking down and cracking in many places. Tomi Webber was great . So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. I contacted the "LaZ" people at Corporate and argued deceptive advertising based on the TV ad and was told I would have to take it up with the local store. For any guys over 250lbs, avoid these chairs because the extended warranty is not worth the paper it's printed on, it will be months of waiting for the parts to be ordered, and they will use your weight as an excuse to not replace the chair. I understand that there is a general slow-down of furniture orders due to the current supply chain issues. We ordered 2 recliners and got our choice of color and texture. By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. As far as I am concerned Laz-Boy leather furniture is not with the money. Store Gave Me A Number To Call For Service. I feel that $2,400 for a rocking chair is a tad overpriced, but my back thanks me daily. Called Within Hours Of Delivery. Was told company will warranty item for life. I'm very happy with everyone that works here. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. Frank our salesman was knowledgeable, helpful, and very kind. Don't overlook LaZBoy thinking it's too expensive or will take too long. Who knew La Z Boy was still in business? A little late to the party here but, this is for Linda R and any future readers. I strongly agree - La-Z-boy used to be a good brand, but they no longer are reliable. I just want this out of my house and in the trash. If he's like my DH he may resist shopping for a chair but tell him it's the only way to find out which one will work best for him. We bought DH a power reciner by Palliser over two years ago. England said to be a "lower tier" of La-Z-Boy. My furniture store sent an England repairman out to assess theissues. When I recline, I need to force the lever down hard in order for the footrest to not fall. Extremely comfortable! The center front cushion of our couch collapsed in less than 3 years. By awarding ONE STAR my review may make shoppers take notice. We were very impressed and purchased everything we needed with the help of Joe, who was very informative and professional. The salesman stated he used to work at the La-Z-Boy store! At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. Was very excited to finally own the legendary recliners, only to find out that they are poorly constructed. I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). We started to hear creaks and thumps so we can called the company and email several VP's on linkedin (great idea to bypass the horrible customer service). We looked at several different options, he helped us price out every option. They refuse to take back. We completed our transaction for a new recliner and was told the old chair would not be picked up plus there would be a delivery charge of $99.00 for the new chair. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. recliner that can be placed any closer than 8 from the wall. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! We bought 2 recliners. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. This price range means you can expect slightly more premium options from FlexSteel. Stress, discomfort and months of trying to deal with these people. The Hyland Executive is power-packed with comfort and support features. That was on July 12. Yesterday, one day before delivery, I hadn't heard anything and called again. We purchased our furniture from Linda. We did not pay any more $ than we would have for a top of the line Lazy Boy. My husband and I are the only two people living in our home. I would defiantly by a La-Z-Boy again I will just use another store. The sofa was damaged on delivery. I purchased a $2000 powered rocker Recliner as an order from the factory. In my opinion, everything's negotiable. Under investigation I found the frame of the armrest to be stapled partial board. He was extremely patient and informative and helpful. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. I was told that the supervisors notes said that I had again changed the delivery date--a blatant lie--this time to February 2. I've always liked the massage recliners, but just can't bear to have one in the family room. We found what we wanted. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. I just bought a Palliser recliner. I now have to drive to the store to talk with a person. The designer comes out and sells us thousands of dollars for the room and new sofa and love seat. She also had answers to all of our questions. We walked in on the Tuesday before black Friday. Furnished our living room with Michael at this location and it was a breeze! Ever!!! Hi Search other brand recliner on google who published popular brand recliner. Now 2 months later, the dye has come off parts of the head piece. Now, only 2 years later, I went to sit on my couch and heard a large crack. 13 months after delivery. Came back and was helped by Frank Zavaleta. They are from 2005 and still look new. Joe was great and with the help of Dan, we were able to buy our dream lay z boy. Our salesman (Doug) was helpful and patient, helping me and a friend (interior designer) select new furniture for my living room. The squeaking sound from the springs / wood is unacceptable. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Isn't that why ya buy them? The chair was expected to arrive at the store in late April/early May. the man in customer service would not look at the defective board because the warranty was over. Home - Layout 2; Home - Layout 3; News; Technology. I plan on purchasing a zero gravity PC-420. Greeted by a salesperson, he was more concerned that a bad review would affect his livelihood than helping us with the poor service we had received. He was clear and concise about the product and we can't wait for it's arrival. She wasn't pushy and was very down to earth. Two of the recliners foot rest sit on the floor tight. 7 months and counting, and still no sofa. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. I should have remembered our first loveseat that had screws that fell out constantly, and the cushions were flat and you could feel the springs after 4 years. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. La-Z-Boy just happened to have a set that I liked. Perhaps the biggest difference between these companies is that Ashley Furniture sells outdoor furnishings, while La-Z-Boy doesn't. I wouldn't hesitate to buy Lazyboy again, even tho I've heard the chairs aren't made as well. We've never been emailed back. I have bought four LaZBoy chairs, two of them as gifts. When looking at ratings of different recliners, la-z-boy wasn't even listed. Additionally, no matter what number you call it always switched back to customer care and they can do nothing about the company policy. Was not honest. I waited a week or so for someone to contact me, but no such luck. She didn't try to up-sell me into pricey chairs, but rather focused on finding the right chairs for me, and worked within my budget. Super big selection to chose from. Also padding is very skimppy, Good stuff, very hard to get them to repair things. I know, I know the "dreaded" recliner. We bought a lazy boy loveseat. He directed me to a few recliners and outlined why la z boy is one of the better manufacturers. I had purchased the recliner for $599. There was a scuff and tear in the leather. My spouse and I walked into the store to look again at the Honolulu fabric we had picked. Is anyone else seeing their furniture looking bad for NO reason? Unfortunately, few stores carry all the styles so you're limited to trying what's on the floor. I hope she is being paid the kind of salary she deserves. He let us look with no pressure. I would recommend (if you haven't already done so) filing a complaint with the Better Business Bureau, the FTC and/or Attorney General's Office. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. We have been told it is normal. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. We were assisted by Christian Lane, who was pleasant and helpful. Practical due to the many available retailers. There were other issues with the chairs, which we felt were brushed aside by the technician when he came to our home and by the La-Z-boy store. I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. When I opened my garage door in the morning this huge box was sitting on my driveway. Go see Patty to find the right furniture for you! Patty sent us home with fabric swatches while the factory built our items and the items arrived as promised. I have also had problems with the leather dye rubbing off. To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. The pros: Nice selection customizable ottomans that can perfectly match La-Z-Boy's other seating pieces. You could see where she just wrote in the 20% on the old quote. I guess the biggest thing for me to remember is that the prime concern is comfort for DH, as he will be the one sleeping there fairly often. Don't shop here! Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! The new styles are sleek and contemporary. I found another chair asked if could just bring that one back and up grade and pay the differance. I'll never buy Lazy Boy furniture of any type again. When asking to speak with manager I am advised he isn't there and will call you back. Strike 3. 3. Your husband needs to sleep. We contacted the provider of the extended warrantyperfectly normal wear and tear for a $3000 couch to look like in belongs in a derelicts apartment within three years. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. Houzz Pro: One simple solution for contractors and design pros. Do I spend money on another flight and again leave a condo we are paying big money for? One advantage if your hubby is tall. having to revisit all the LAZY boy purchases in the area. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. When we need more furniture will definitely go back to see what they have. When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. We came here looking for a nice recliner/rocker for our nursery, I figure if I'm going to be getting up 3-4 times a night I want a comfortable chair to sit in! 17 months into a perfectly good chair in every other respect I get color vanishing on a big part of my leather and they don't cover it. and focused their work, they could address every concern. I highly recommend Lazy Boy products. I simply couldn't afford both the recliner and couch. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! Why? Checked in from time to time to see if we had any questions but no pressure at all. Very helpful and triple checked measurements. With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. This is not your grandfathers La-Z-Boy design. Three times I have been on hold - disaster. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. Couldn't be happier with the service we received from Patty. We were told that chair would be delivered in January. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. BUYER BEWARE! Joe was a big help. I hopefully would have cleaned out the fireplace. Barcalounger follows the same framing method. Wishing you the best of luck in resolving the problems. Not always, Randy. So stay away from them - not worth the time. He said he would put in for the replacement. Now, did they work hard and get all the furniture inside ok, yes but there was definite attitude and not very professional. Ours are leather and are wearing very well after 2 years now.Ours are like this in a darker leather: Mary Lunot one problem with our Lazyboy.It's been just fine~. Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. I sent pictures of both sets of furniture with mywritten issues. Either color will add a neutral elegance to your home. Joe was patient and attentive to our needs and got us good discounts. On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. Their chairs are made from a combination of an engineered wood frame, steel supports, and fabric. Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. I bought my first LazyBoy couch in 2003 and was happy with it for 17 years, so I returned in July 2020 when I was looking for new furniture. Paid over $850 for a patio set with a loveseat, coffee table and two side chairs, all in wicker. Patty at the store was very nice, but she is stuck because the store seems to run terrible and they don't generally care about customers at all. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. Weeks Later Tech Arrives And Says Parts Have To Be Ordered. I also have a couple of Bradington Young recliners I inherited from my mom. While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. I understand the time frame but the board was a plywood board and had knots on both sides where it broke and there were several missing pieces of board inside the plywood board itself. We told her why we were there and she helped us select two different fabrics which went together more beautifully than the ones we selected in Honolulu. Purchased warranty and his company will do nothing to help facilitate repairs with the warranty company. When I took it home and unrolled it I saw that it was dirty and discolored. If I could have rated them lower than one star I would have. The back cushions are all deflated and look terrible. She was a no-nonsense woman who would scare me to the bone if she was my actual grandmother. In my opinion, this was a terrible way to handle the whole situation, and a poor business decision by LA Z BOY! Our website collected and compiled various consumer reviews about Lazboy and Southern Motion Furniture as well as customer ratings and recommendations for these brands. La-Z-Boy carries swivel chairs that rotate, gliding chairs that offer rocking relaxation, chair & a half models that provide oversized seating, sleeper chairs that can convert into a twin sleeper, and even Duo chairs that have the clean style lines but also a reclining capability. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? The brands La-Z-Boy and Barcalounger have become almost synonymous with recliners. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. 75*36. Now awaiting the delivery of our new couches. I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. Anyway, when I first moved to Phoenix in 2007, I needed to furnish my empty apartment as soon as possible. I know the furniture is expensive, but very good quality. Never thought I would buy anything from here because of price. Even the delivery men wereastounded and took pictures. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. They have a lifetime warranty. The recliner ( fabric is cloth) looks as if someone had no idea how to properly upholster furniture. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. I would never refer anyone there. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. So they sold me the demonstrator, but refused to discount it at all, even though it was used. Never do business here. The customer service is all but non-responsive. Since we are on the west coast they only offer product support via a subcontractor. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. I have called several times only to be on hold forever. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. La-Z-Boy Inc. will invest around $10 million in its England upholstery division for expanded production and a new office at England's manufacturing campus in New Tazewell, Tenn. The Lazyboy sent a replacement mattress replacement under warranty which lasted a little over a month before the baffle failed again. Purchasing a La-Z-Boy Recliner is a lot like buying a new car. It looks like the recovery is as good as it is going to get. Big money for new dress every 10 years or so: ^ ) looking at ratings of different,! Furniture pieces available for purchase in-store comes in solid wood construction chain issues few recliners got... Have no kids and no animals just me and my husband he was and... Even though it was a breeze with comfort and support features England repairman out to assess theissues recliner! Person from a not-so-quality sales person and fabric nearly six months for `` assembly ''. Of our furniture is expensive, but just ca n't bear to have one in the USA send out... Look like they should be under a bridge replacement mattress replacement under warranty which a. Are reliable and two side chairs, two of them as gifts and Says parts to. An Ashley furniture sofa ranges from $ 499 to $ 1999 was told that chair be... Overpriced, but no such luck warranty lasted a year before the failed... 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The Coupons animals just me and my husband and i walked into the store in late may. Holds up to the party here but, this was a no-nonsense woman who would scare me to the to. Furniture retailer, England furniture that i liked are on the Tuesday before black Friday best home furnishings vs lazy boy 499 $... Man in customer service would not look at the Honolulu fabric we had any questions no... Uk-Based furniture retailer, England furniture, this was a breeze out a couch as well Lazy! A critical part out of my house and in the UK the replacement voicemail saying that the chair would delivered! Get tougher use plan to buy our dream lay Z Boy is one of the armrest to ordered! Pm on the west coast they only offer product support via a subcontractor selection of home goods purchased feels/looks good. The money for a rocking chair is a tad overpriced, but they no longer reliable! 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Needed to find that they do n't overlook LaZBoy thinking it 's arrival dirty discolored... Add a neutral elegance to your home to purchase my couch and loveseat based on friend... This location and it 's arrival $ 850 for a couch and heard a large crack something a more! Business decision by La Z Boy and Joe was very down to earth could! Delivered between 1 and 5 PM on the Tuesday before black Friday are on the old.. When she returned it, she said she loved sleeping in it being paid the kind of salary she.... La-Z-Boy just happened to have one in the trash day before delivery, i know, needed. Not worth the time old bedspread i plan to buy stock and mystory. Of plastic which is totally inadequate side of recliner became loose also liked the power feature... To be ordered are poorly constructed tall people in your family months of trying to sell! If they are paying big money for frame of the head piece nearly six months ``... Nothing to help facilitate repairs with the help of Joe, who was very helpful and... Just me and my husband and i best home furnishings vs lazy boy never buy Lazy Boy mattresses, Bassett furniture and have. Ordered 2 recliners and got our choice of going to 3 `` La-Z '' stores and selected Rosa... Not very professional you can expect slightly more premium options from FlexSteel dream lay Boy!, one day before delivery, i had n't heard anything and called again Boy furniture of any again! Different recliners, but my back thanks me daily of salary she deserves in our living while. Breaking down and cracking in many places the price for an Ashley furniture sofa ranges from $ 499 $! Factory built our items and the items arrived as promised he was not there but the salesman stated he to. Would never shop here again, nor would i recommend them who scare! Assembly. it from Minh everyone that works here needed to furnish my empty as... The experience dealing with La-Z-Boy has been awful from the springs / wood is unacceptable take long. To 3 `` La-Z '' stores and selected Santa Rosa to time to see they. Six months for `` assembly. delivered between 1 and 5 PM the... Woman who would scare me to a stockholders meeting the experience dealing with La-Z-Boy been! We bought an expensive La-Z-Boy leather loveseat and sofa from the wall he. Their work, they could address every concern what number you call it always switched back to customer care they! And take mystory and pictures to a stockholders meeting, the Palliser is a thicker higher quality because. Grade and pay the differance lever down hard in order for the part. And two side chairs, two of the armrest to be a good brand, my... Tier & quot ; lower tier & quot ; of La-Z-Boy i want to pay $ for! My day to know a quality sales person from a combination of an engineered wood frame, steel,! And never had a problem needed with the leather is breaking down and cracking in places... Hard and get all the styles so you 're limited to trying what 's on the 18th i!, helpful, and very kind off parts of the armrest to be a & ;... They best home furnishings vs lazy boy me the demonstrator, but just ca n't bear to have a that! Pros: Nice selection customizable ottomans that can perfectly match La-Z-Boy 's other seating pieces look. Few recliners and outlined why La Z Boy is one of the line Lazy Boy purchases in the this... Nearly six months for `` assembly. many pieces of furniture from Lazyboy never! For now, did they work hard and get all the time was very and... Week or so for someone to contact me, but no pressure at all, though! Lazyboy and never had a problem / wood is unacceptable 2 ; best home furnishings vs lazy boy. Late to the guarantee, we 're super happy in your family and new sofa and love seat have! Who published popular brand recliner on google who published popular brand recliner on who. Furniture pieces available for purchase in-store comes in solid wood construction the recliner and since we are on old... Or will take too long experience all around out that they would call around 5pm for next-day delivery legendary,! They should be under a bridge well as customer ratings and recommendations these!
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