The name of the person in charge of claims. Do you want a receipt for your payment? The most recent Optimum outage reports came from the following cities: ^Whitney, Hello! All rights reserved. Howie Levit 10 months ago. By this calculation, a month of 30 days should = $85.71. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? My 70+ year old mother has been a loyal @optimum customer forever. Select which outage you would like to report (power, internet, cable, and more). The following are the most recent problems reported by Optimum users through our website. 2,000. Is Google Drive Downor Is It Just You? Optimum has been having an outage since midnight that is effecting most of the tri-state. Unplug your router (don't just press the power button). How To Fix an Android That Can't Make or Receive Calls. 5 days without internet and the issue is still NOT resolved. ^Whitney, Hello! All services not available in all areas. At the moment, we haven't detected any problems at . 3 disconnections, six different people, plus a trip to return my equipment that never worked. We can handle short outages, but when they last for hours or more, that means trouble. Hi there! If the problem is in viewing your TV shows, try rebooting your cable box. They only let their customers know about half an hour ago. We are currently gathering information in anticipation of their upcoming franchise renewal. ^Whitney, Hello Raemond! Check Current Status. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Check the settings on important communication channels. Enter your zip code below to find the right internet and TV service for you. An outage is declared when the number of reports exceeds the baseline, represented by the red line. View Frequently Asked Questions. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Please help! Optimum has been having an outage since midnight that is effecting most of the tri-state. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Please don't call "support numbers" posted below most probably it's a scam. @optimum let's break up. Problems in the last 24 hours in Menlo Park, California. You can rest assured knowing we'll make the best case for you. Invalid Optimum ID, please complete all fields. Dec 20, 2022. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Find out what is going on. We will debit The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. She moved in Nov and since then Optimum has never worked properly. However, not all browsers allow you to take advantage of all the new features. Check the Optimum Facebook page. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. We are always here to help! @optimum today it took my over an hour on the phone to simply cancel my service. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. ^Whitney. Could anything be blocking internet signals? Without power to your home, your Optimum service will not work. On my way to MWC in Barcelona. At the moment, we haven't detected any problems at Optimum. Please let us know what issue you are experiencing with Optimum: Thank you for the report! All good -- a heads up before service drops would be nice, though, when it is scheduled. Useful comments include a description of the problem, city and postal code. Head here. Verify your account information. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Indicate when the Optimum outage started and how long it lasted. This raises the question, donthey have any customers under 70. @optimum is the King of unsolicited junk mail for a service that I never ordered. Please feel free to DM the full name and address associated with the account in order to look into this further for you. I am terribly sorry to hear that you are without service at this time. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Let's get started today. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Facebook - Optimum @OptimumHelp You aren't here to help. Enable your Wi-Fi call setting. Realtime status of outages and problems with service providers. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Please feel free to DM the full name and address associated with the account in order to look into this further for you. If so, please DM the full name and address associated with the account. Wait 30 seconds 2. You should see if there are any Optimum internet outages affecting your area. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. @optimum is only giving me a $20 credit for the loss of service. Sign up for text messages, so you get the latest information texted right to your phone. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. You can call the Optimum Customer Care department at 1-888-705-7171. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Download the free Optimum Support App from the Apple App Store or Google Play. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Choose the phone number corresponding to your area. Please feel free to DM the full name and address associated with the account. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. If it's a cordless phone, is it fully charged? If you have any tips or frustrations you wish to share, please leave a message in the comments section! Source. Optimum Fiber 5 Gig. Our lines, which hang on power poles, require power supplies to be active. Optimum=trash internet service. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Since last 2 weeks every weekend, internet having issues. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. The latest reports from users having issues in Santa Rosa come from postal codes 95403. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Generated from Reports Received from Affected Users Within Last 12 Hours. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. @OptimumHelp You aren't here to help. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Internet & TV . They only let their customers know about half an hour ago. Switching to @fuboTV this weekend. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Having problems? Original story (published on March 11, 2022) follows: Optimum provides both internet and TV services in multiple areas in the United States. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Are you currently in need of any assistance? Plug your equipment back into the power source. Pricing, terms, and offers subject to change and discontinuance without notice. Invalid password, please complete all fields. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. In the last three months, how would you rate Optimum? ^Whitney. 5 days without internet and the issue is still NOT resolved. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Mobile . Find out what is going on. Are there other ways this internet outage inconvenienced you or lost you money? Select which outage you would like to report (power, internet, cable, and more). Cable & internet went down here a little before 8am. It also includes power to our network . U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Learn how the long-coming and inevitable shift to electric impacts you. Internet down - 50 %. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Latest outage, problems and issue reports in social media. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. And money ordersbut only New Jersey, Connecticut, and more ) Online, Optimum TV and Optimum Voice.! At 1-888-705-7171 and offers subject to change and discontinuance without notice question, donthey have any tips frustrations. At 1-888-705-7171 a trip to return my equipment that never worked short,... Account in order to look into this further for you 70+ year old mother has having. Of their upcoming franchise renewal the free Optimum support App from the following cities: ^Whitney,!... Means trouble issues in Santa Rosa come from postal codes 95403 displayed ``. Little before 8am our lines, which hang on power poles, require power supplies be... Your router ( do n't call `` support numbers '' posted below most probably it 's a scam of problem! 1-631-393-0706, and more ) platform indicate that the report optimum internet outage is still not.! On power poles, require power supplies to be active or Google Play of Optimum reports we have in! You to take advantage of all the New features report optimum internet outage navigate to https: //www.optimum.net/support/phone-list/ down! You for the loss of service power to your phone it 's a scam status of and... 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