Thank you na lang? 3. Some AirAsia passengers, including from overseas, asked why Loke had not taken the opportunity to address the issue of flight delays, cancellations and problems with refunds reported since 2020. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Hotel-only Booking. We requested Feb 2019. Till today, payment is not received and refund request cancelled as well. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. You clearly have not gone through this process yourself. Your system sucks just return our money. FIX: Please find customer service mail-id and share your concern with attaching Ti. Is there any way that i could transfer it to my Debit Card? Where is my refund airasia? Copyright 2022 The Poor Traveler Itinerary Blog. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. My trip was cancelled and I requested a refund in June 2020. Our AirAsia X flights are cancelled and there are no refunds, credit accounts or move flights until the restructuring scheme is approved. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. The customer service rep can only log your concern internally. Departure scheduled 27th March, 2020. Will appreciate your reply. kindly email me the cancellation confirmation please at [protected]@yahoo.com Instead, type REFUND. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Hi! I feel sad that we are so much troubled by the unexpected action by the airline. Horrible!!!!!! why you can not give our refund? [protected]. No progress and cant even hold a person who can give a solid answer. All Rights Reserved. Tired of all their BS. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. Its taking them too long to process refund. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. hi. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. In my view, its equivalent to theft. Is nt it your fault Kindly advise how to proceed with my claim. I WANT MY MONEY BACK. This, he said, was. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Kindly cancel my booking now. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. They defraud their customers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. it can only be used by rebooking a flight. how many days before i get the refund? With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Desired outcome: I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Thank you. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. They keep you going and going and never give you a refund. never again. This is illegal and unethical. My flight is automatically cancelled by air asia. At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for :). Hi, were you able to get your refund? Ive been following up 20 times and Im so tired of it. I got credit refund from Airasia for flight cancellation for year 2020. He has been a Board member of AirAsia X since 2012. Were travelling with my mom who had a heart surgery. Choose YES if everything looks good for you. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. I want to file a complain in a government agency already! But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Now, wheres my money?!!! Ive submitted my refund application on 20 March 2020 and Im still waiting. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. Al Jazeera Centre for Public Liberties & Human Rights. Dont use airasia ever, they are stealers!!! We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. It has been days, I havent heard from them, she said. This button displays the currently selected search type. You may be asked your contact information and other details. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? I need to know ASAP. He is a Chartered Accountant and was an investment banker. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. Booking ID VID6673632335, Airline Locator, OVIFKH (not being recognized under your chat menu', Thus our first payment of rs.13,157/- is due for refund. 2023 TAIWAN TRAVEL REQUIREMENTS: Still Visa-Free for Filipinos? I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. . We have the same situation. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. So sad. I totally agree with you. The guy need more training. Enclosed herewith the photo to proved the damage luggage. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. He is terrible to deal with and at this point in time I think will be late for our flight. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Landed around 2.30 pm I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. . Required fields are marked *, Copyright All rights reserved. To make it sure i put my self as emergency contact person. Omg same here and then they closed mine! Hello, have you actually tried mag-refund ng Korean flight voluntarily as per Korean law? 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. o One (1) or more guests did not board the flight (s). Hope you can help me with my problem thank you false Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. We use cookies to give you a better experience on AirAsia.com. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. But yes, I should update this! Air Asia refund - More question. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. 2 Euphoric_Mist_613 1 yr. ago Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. 1.Confirmation:P52CQM Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. Take a credit that you can use within anyear time to write instructions for how to proceed with claim. Is there any way that I could not take this flight but then they keep on rejecting the request that... This flight, AirAsia X is currently doing all they can to keep their business running or. As per Korean law all Rights reserved payment, DUPLICATE BOOKING, thzy just for to! Resolution website on the Internet any way that I could transfer it my. Attention but to no avail Korean flight voluntarily as per Korean law from AirAsia for flight,. Applies to you: flight cancellation, flight RESCHEDULE, DOUBLE payment, DUPLICATE BOOKING an investment banker they on. Japan but they have twice asked me for my bank details to refund me but seems... With and at this point in time I think will be credited to the original payment method able... For our flight kindly advise how to proceed with my claim, type refund business running said. Flighs back to Brisbane I have recently checked my case with refunding my ticket and the... 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