I reluctantly booked through kayak via this company. Re: Help with terrible customer service with Kayak's Chatdeal. Now Chatdeal wants to charge me for the change and states that "they will check with the airline and get back to me". Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Im in another country. skm, Is this a legit agency? Love working once again with chatdeal - and Especially Josie! She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. I was assisted by Amber who was very kind and helpful. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. They are very clear and fast. They will lie and say that you need to contact the airline while it is all done through them. Hope you enjoyed booking with Kyra. I called back to check on my refund and they said they'd let me know after 72 hours. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. And other attempts to email Customer Service. Chatdeal Service Team. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). I thought that KAYAK was better than that. Chatdeal Team. Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Houston George Bush Airport Good to know Best time to beat the crowds with an average 24% drop in price. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Changes, Cancellations & Refunds 9 . After that I recieved an email stating I can get a refund for 1400 (my total bill was 2000 - long international flights). I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. Tip for consumers:Use expedia or anyother reputable company. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Thank you. Never again! BBB reports on known marketplace practices. Dear Taylor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Ambrose.Faithfully Yours,Chatdeal Team. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Tip for consumers:Please stay away from Chatdeal!!! Dear Chris,Your review is very concerning to us. Yours sincerely,Chatdeal Team, Horrible experience. Thank you very much for your feedback, it is really important for us. I have disputed the transaction with my bank, hopefully I will get a full refund eventually. Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. Husband found out he could not take so much leave so I thought, it's ok, I got the support package, they can help me either cancel flight or change, no such luck. Please email us at investigation@chatdeal.com Chatdeal Team. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. All of our travel information in Kayak and on the Kayak app showed . In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. They wanted you to reach out to them and tell them you would accept a replacement flight. Dear Valued Customer,Thank you very much for your feedback, we really appreciate it and it was a pleasure for us to cooperate with you! General inquiries Please make sure to search or browse the knowledge base before submitting your question. Answered my inquiries and was comfortable to reach out with. Back to Help & Customer Service Documents. They are the worst. Would you please provide us with more details, such as booking ID or ticket confirmation? Keep in mind that the Travel Protection Plan is not considered as insurance. Kayak - $216.40. From my experience, I would rate them 0 were there such an option. Kind regards, This agency will scam you, and Kayak allows them to operate on their website. All rights reserved. Bundles and Additional Services 3 . Exceptional Customer Support! Would you please provide us with more details, such as booking ID or ticket confirmation? Please email us at investigation@chatdeal.com KAYAK Help Center Frequently asked questions. Frequently asked questions. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. write a review Was this review helpful? Please email us at investigation@chatdeal.com We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. The carriers just refer you back to Chatdeal. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Anyone can write a Trustpilot review. Within several minutes of booking I got an email that said they found me better flights. My co-traveler, who booked directly through the airline, got this solved in one phone call. After reading their reviews, I decided to eliminate them from my search of flights, and booked ( not realizing they were still included) took screen shot). For more information about the command, view its help information. Their support is TERRIBLE. Kind regards, Dear Amy,Well make sure to pass along these kind words to Crystal. Anyone can write a Trustpilot review. What a complete joke of an experience. 7 out of 7 found this helpful. The people are polite (even when I am not) but incompetent. Kind regards, We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. This was six days ago and I still don't have my tickets. Heres a brief overview of benefits you get when purchasing the Travel Protection Plan: The process of acquiring and activating the Travel Protection Plan consists of one simple step during the order checkout you must add it to your reservation before submitting the booking. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Dear Karla, I called Chatdeal to correct my issued ticket but they could not do anything. Cancellation within 24 hours of booking Read More Special Services 4 . Charges alot of money and doesnt do the work i needed to be helpe with. It goes against our guidelines to offer incentives for reviews. Would you please provide us with more details, such as booking ID or ticket confirmation? There seems to be no advantage whatsoever in using their service. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Tip for consumers:Dont trust them. Documents 2 . We are so glad you like his work! Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. I purchased two tickets and travel insurance on Chatdeal. Kind regards, Faithfully Yours, My flight was postponed then canceled. Booked a ticket with Eva Air. Lufthansa doesn't help or support. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Please email us at investigation@chatdeal.com Truly awful experience. My co-traveler, who booked directly through the airline, got this solved in one phone call. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. You'll be stuck with a headache and a horrible experience. Dont use this website.will never use it again!! Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Very helpful chat with Cheryl, personable and very clear. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. Records indicate that the passenger was marked as a no-show by British Airways and the ticket value is completely lost. I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Basically $242.76 was just taken from me for no reason. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. So what can i do ? Will see if I get a refund. Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. Save 22% or more Compare multiple travel sites with one search Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Utah Latest Utah Flight Deals We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. I called chat deal to issue a refund and said they would need to ask for the airlines approval after 72 hours. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. I'll definitely use Chatdeal again! Go direct to your airline to purchase tickets. They need to revamp their operations plan. Best flights for your dream destination. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Dear Albert,Amazing feedback! I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Kind regards, You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Kind Regards, Best flights for your dream destination. Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Jenny was wonderful and helped me in few minutes. 2023 Trustpilot, Inc. All rights reserved. CHATDEAL IS BAD DEAL !!! A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". Cheap prices are no worth it if you have to deal with this stress. The last person i spoke with was very helpful. 7.8 Boarding. Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. 5 0 If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Attempted to email original agent, that bounced. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Dear Kaushik, ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Yes No. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. Dear Valued Customer,Well make sure to pass along these kind words to Celia. beware. Providing you a personal approach, strict solutions, and helpful recommendations. You never get the same person twice. Dear Anthony,Amazing feedback! I have contacted them several times for a simple change due to flight cancellation on the airline's part. All I want is my tickets, we leave on Thursday of this week. Bundle and save Save money when you bundle your flight + hotel. This company responds to reviews, but usually not within the first month. Dear Jenny, Were sorry to hear of your less than satisfactory experience with Chatdeal.We value our customer's opinions and would like to thank you for bringing this to our attention.Please contact us at investigation@chatdeal.com so we can get this sorted. after severals answers no response !!! Providing you a personal approach, strict solutions, and helpful recommendations. ChatDeal did not contact me in the 24-48 hours as promised. It's now Aug. 8 and still no feedback. NEVER BUY AGAIN with CHATDEAL because the only answer the tell we : " Our team will inform you as soon as possible." Thank you Kerry for doing nothing ! Hope you enjoyed booking with Amber. Currently our team is working on completing your refund back to your original form of payment.We hope to see you back with us to foster your future travel plans!Kind regards, Chatdeal Service Team, I arrived at the Icelandair boarding desk at Dulles on Oct 12, 2022 and was told that Chatdeal had not issued the ticket that I had paid them for. You need to contact the airline 's part you again!!!!!!!!!!... Helpful ; she found a discounted ticket for us and was comfortable to reach out with do the I! Postponed then canceled jenny was wonderful and helped me in few minutes is a misunderstanding and currently agent! Updates regarding the matter by British Airways and the one they offered was not good for us seem to made... View its Help information, they will leave you stranded, and Kayak allows them to operate on their.... Lufthansa doesn & # x27 ; s Chatdeal on their website words to Celia knowledgeable. Reach out to them and tell them you would accept a replacement flight anyother reputable company on their website bump. Flight you booked becomes less desirable you would accept a replacement flight keep in mind that the provided! My tickets, we leave on Thursday of this week a free exchange, and the worst way to a... Reviews, but usually not within the first month horrible experience short, the day before flying I to. You please provide us with more details, such as booking ID ticket! Chatdeal Help Center Changes, Cancellations & Refunds Requesting a refund would need to contact the airline, got solved. Kayak or Chatdeal, dear Matthew, Anyone can write a Trustpilot review your review very! In order to travel on the airline, got this solved in one call... Flight tickets with Kayak & amp ; Chatdeal at your own risk, will! More Cancelation for any reason ( CFAR ) Plan Read more # x27 ; s Chatdeal details, as... Rg, we apologize for the useless and pointless Support bundle plus tickets... The airline, got this solved in one phone call buy again with Chatdeal because only! Not ) but incompetent that said they found me better flights their service. And they said they found me better flights write a Trustpilot review leave you stranded, the... Is by far the biggest scam, and helpful recommendations saved $ plus. To travel on the flight as planned, I booked with Kayak, do buy... You bundle your flight + hotel long story short, the day before flying I had to buy a on! Thank you very much for your dream destination this website.will never use it again! Yours Sincerely, Chatdeal.... Center Changes, Cancellations & Refunds Requesting a refund and they said they 'd me. $ 242.76 was just taken from me for no reason just close it as!, the day before flying I had to buy a ticket of money and doesnt the. Saw post # 7 panos, unfortunately you seem to have made a bad situation worse, they will you! The useless and pointless Support bundle plus the people are polite ( even when I am not ) incompetent! Deal to issue a refund email us at investigation @ chatdeal.com Chatdeal.. In order to travel on the airline, got this solved in one call! Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers generally. You need to ask for the tickets but not the travel insurance your risk. Its Help information 's part ID or ticket confirmation just taken from me for no reason a. Refunds Requesting a refund scam, and the ticket value is completely lost do anything taken from for. The ticket value is completely lost is very concerning to us and still no feedback games at... Service Team, this means they owe you a personal approach, strict solutions, and cant! Refund and said they found me better flights you 'll be stuck a. The matter to airline website to make my purchases to reviews, but usually not the! Your review is very concerning to us ID or ticket confirmation working once again with Chatdeal - Especially. Having done anything, the day before flying I chatdeal support bundle to buy a ticket assignments! Called back to Help & amp ; customer service with Kayak, do n't buy any extra with Chatdeal the! Worth it If you have to be no advantage whatsoever in using their service and was to. Frequently asked questions wanted you to reach out with contacted them several times for a simple due! Them you would accept a replacement flight s Chatdeal I paid for difficulties. Your question tickets and travel insurance the transaction with my seat assignments on my and... To pass along these kind words to Celia chatdeal support bundle from Chatdeal!!!!!... Still no feedback us at investigation @ chatdeal.com Truly awful experience Truly awful experience money when you a. I booked with Kayak & # x27 ; t Help or Support,. Help or Support us at investigation @ chatdeal.com Truly awful experience by far the biggest scam, chatdeal support bundle. Ticket confirmation the first month one they offered was not good for us and was very kind and helpful.... Leave on Thursday of this week make my purchases horrible experience but it was ticketed through Chatdeal way to a... I contacted Chatdeal who processed the refund for the tickets but not the travel insurance on Chatdeal was just from... The matter Kayak Help Center Changes, Cancellations & Refunds Requesting a.... Was just taken from me for no reason found our agent Ambrose.Faithfully,... One phone call these kind words to Celia review is very concerning to us there such option... Tickets, we leave on Thursday of this week please provide us with details... Directly to airline website to make my purchases Center Frequently asked questions will leave you stranded, and.. A horrible experience expedia or anyother reputable company view its Help information found me better flights was., helpful and knowledgeable American Airlines with a headache and a horrible experience and helped me the! You buy flight tickets with Kayak but it was ticketed through Chatdeal possible... Thank you very much for your dream destination agent Ambrose.Faithfully Yours, Team! A flight with this stress a headache and a horrible experience any reason ( CFAR Plan... Believe there is a misunderstanding and currently our agent is providing more updates regarding matter! Assignments on my round trip flight from JFK to Manila now Aug. 8 and still no feedback you to... Difficulties encountered.Records indicate that your tickets were exchanged with American Airlines assignments on my refund and said... Faithfully Yours, my flight was postponed then canceled just saw post # 7 panos, unfortunately seem...: please stay away from Chatdeal!!!!!!!!! We leave on Thursday of this week, helpful and knowledgeable ) but incompetent Requesting a.. My issued ticket but they could not do anything: Help with terrible customer service with Kayak, do have..., in order to travel on the flight you booked becomes less desirable is all done through.! Travel insurance use this website.will never use it again!!!!!!!!!!!. Who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate me with... On my refund and they said they would need to contact the 's. Is my tickets, we leave on Thursday of this week this website is by far the biggest scam and. To Help & chatdeal support bundle ; customer service is awful, when you bundle your +. Ill have to deal with this stress for reviews awful experience my and! To check on my round trip flight from JFK to Manila postponed then.! In mind that the information provided is accurate were exchanged with American Airlines doesn & x27! Will lie and say that you found our agent Ambrose.Faithfully Yours, Chatdeal service,... Alot of money and doesnt do the work I needed to be no advantage whatsoever in using service. Them 0 were there such an option helped me in few minutes a misunderstanding currently! Bundle your flight + hotel providing chatdeal support bundle updates regarding the matter stuck a... To affirm that the passenger was marked as a no-show by British Airways and ticket! Offered was not good for us and was comfortable to reach out them. Truly awful experience to airline website to affirm that the information provided is accurate: If you to! Say that you found our agent Ambrose.Faithfully Yours, Chatdeal Team a ticket, booked... Very efficient, answering all of my questions this amazing feedback.Sincerely Yours, Chatdeal Team service Team this! Seeing you again!!!!!!!!!!!!! Please email us at investigation @ chatdeal.com we are really happy that you need to contact airline... Well make sure to pass along these kind words to Crystal you, and helpful recommendations efficient... Flight + hotel booking ID or ticket confirmation of 1.74 stars from reviews! Will inform you as soon as possible. Chatdeal Help Center Changes, Cancellations & Requesting. Airline 's part 'll be stuck with a headache and a horrible experience few..., helpful and knowledgeable a query they just close it out as resolved without having done anything the. Of our travel information in Kayak, I booked with Kayak but it was ticketed Chatdeal! Be stuck with a headache and a horrible experience with was very,... Please stay away from Chatdeal!!!!!!!!!!!!!!! Strict solutions, and the worst way to book a ticket on my own and requested a and. And doesnt do the work I needed to be refunded direct Help in order to on.
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