Hopefully through that, there will be enhanced training.. "How Mrs. Stevens was talked to was inappropriate, and I think we all agree with that. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. Reneau said she realized she should not have said some of the things she did.. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. I cant get out and Im scared to death, maam. The. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. They just weren't able to get to her on time,' Mitchell said. When first responders were finally able to reach Stevens and remove her from her car, she had already drowned. Part of the Daily Mail, The Mail on Sunday & Metro Media Group. In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. Did they find her? The water just didn't appear,' Reneau said. In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. "And, while the operator's response to this extremely tense and dynamic event sounds calloused and uncaring at times, sincere efforts were being made to locate and save Mrs. Stevens," the police statement added. Apparently, 911 is not here for the melodramatics of those in the grip of death at least not this (former) dispatcher. The water just didn't appear', Reneau said. "This will teach you next time, don't drive in the water," she said, according to a recording of the call . Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. FORT SMITH, Ark. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Even in the edited version of the call, the 911 dispatcher who has been identified as Donna Reneau is noticeably condescending and irate. 2023 NYP Holdings, Inc. All Rights Reserved. Next time don't drive in the water." Baker also told reporters that the night Stevens drowned was actually the last night Reneau was scheduled to work as a dispatcher because she had quit. Stevens later drowned. We've received your submission. Until August 2019, Reneau had an extremely stressful job. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. FORT SMITH, Ark. Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. 4.54am: Police/fire report difficulty locating vehicle. The investigation was. Feel like youre always looking at a screen? So calm down'. Interim-chief Danny Baker identified the dispatcher who spoke with Stevens as being Donna Reneau. Stevens had been. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. However Ive been in communication with the fire department chief, were looking at what we maybe can do to increase training., Baker added that if Reneau, who was a certified employee trainer for the department, were to be disciplined, it would have been more of an evaluation of her rudeness/quality of service.. Reneau's interactions with Stevens made national news. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. When do the clocks change in 2023? 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. She intentional inflicted pain on another human being. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Responders begin trying to get to vehicle, donning life vests and ropes. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. Reneau put in her two weeks notice before the woman's drowning, and the call came in during her last shift. Our website services, content and products are not intended to be a substitute for professional medical advice, diagnosis, or treatment. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. I dont want to die, she repeated. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. Every police officer on duty is busy on other calls. This material may not be published, broadcast, rewritten, or redistributed. It is not clear if Stevens' 911 call was the last one she took. I don't know why you're freaking out.". 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. Reneau said, "The ability to help people in a time of an emergency." Stevens called 911 . The police departments deputy director of administration, Dean Pitts,wrote,Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene.. It is not clear if Stevens' 911 call was the last one she took. The family has set up a GoFundMe page to benefit Stevens' husband, Marcus Stevens. An internal investigation concluded that operator Donna Reneau violated policy by being rude during an August call with Debbie Stevens shortly before her death, but she did nothing that would have warranted her termination, according to the Fort Smith Police Department. Unfortunately, thats what happened to 47-year-old Debra Stevens when she and her car were swept away in a flash flood that had taken over the streets of Fort Smith, Arkansas on August 24. (P. "Will you pray with me?" But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. Oh Baby - two of FOX 5 DC's evening anchors announce they're pregnant. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. Stevens: "Please help me. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. Stevens had been delivering. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. "I do think that that played a big role in her death," Diane said. The Fort Smith Police Department and Fire Department's investigation likely means former Fort Smith dispatcher Donna Reneau will not face charges. In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. Mitchell told BuzzFeed News that Reneau had submitted her two weeks' notice Aug. 9. To know you have helped someone that needed it gives you a great feeling. Reneau, a five-year veteran of the department, was working her final shift that Saturday morning. King World Productions Inc. 2023 Inside Edition Inc. and CBS interactive Inc., Paramount companies. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. FORT SMITH, Ark. You had to go right over it, she said. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Baker ordered the review even though the caller chose not to file a formal complaint against the dispatcher, according to a Fort Smith Police Department news release. Police Chief Danny Baker said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. 08:10 GMT 23 Dec 2019. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! When Stevens called, the Fort Smith Police Department staff was stretched thin. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. 5.00am: 911 call is disconnected between caller and dispatch. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. She had submitted her two-weeks' notice in early August. "I'm scared. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Donna Reneau worked her final shift as a 9-1-1 dispatcher that morning, having given her two-week notice already. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. When asked, "What did you like most about your job?" A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. I don't know why you're freaking out. Please help me. Stressful start to National Offer Day? It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. A date has not been set for a memorial service for Stevens. As Stevens began to panic, Reneau's responses . Baker described Reneau as a good, decent human being who has saved countless lives in the last five years. ABC News reported that Baker said Renau had done nothing criminally wrong.. 5NEW Why Fort Smith Dispatcher Resigned; City Leaders Weigh In on Shocking 911 Call, A local Black barbershop honors the community, Arkansas Governor Sanders signs executive order aiming to change foster care, More clouds Wednesday with storms by Thursday, Storm warning fatigue | Alerting Arkansas, A lot of promises were broken to the third shift, She wanted to bring up the idea of possibly having a system where a dispatcher can have a "distress break" after they take a high-stress call, She wanted to bring up on her most recent incident, she felt really good that Chief Baker personally reached out to her to check on her after the traumatic incident. 24/7 coverage of breaking news and live events. The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. Police in Fort Smith, Arkansas have issued an apology after a state. "We'll get you help and get you out of there." Thanks for contacting us. She says the vehicle is now moving in the water'. Dispatcher begins gathering information. This person right here, let's make her famous for being the sorriest human being in Arkansas right now." Treat went on to say, "As Debra Stevens was swept away in flood waters in Fort Smith last week, this dispatcher did nothing but patronize and belittle her, as she slowly drowned. This material may not be published, broadcast, rewritten, or redistributed. First Published: 10:49 AM PDT, September 25, 2019. 'You're not going to die. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Unfortunately, the final call of her career is what she will be remembered for, and how she treated a drowning woman in her final moments could haunt her for the rest of her life. Would love your thoughts, please comment. faits divers insolites dans le monde; application vision nocturne android. The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. "This will teach you next time don't drive in the water," Reneau said. 'Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. She worked in Fort Smith, Arkansas as a 911 dispatcher. FORT SMITH, Ark. An internal. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks . He suggested that perhaps Reneau underestimated the urgency of the call. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. All the while, Donna Reneau was telling her to "shut up" and that she would not die. Will you do the same? ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Her car had been swept . The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. 'It's a tragic thing, I understand that. August 30, 2019 06:45 PM A woman drowned in a flash flood in Arkansas on Saturday after calling 911 to say she was trapped in her car as water was rising around her. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. 5.00am: 911 call is disconnected between caller and dispatch. Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. ", "Well this will teach you, next time don't drive in the water," Reneau responds. When Stevens explained that she hadnt seen the water coming before her car was swept up in it, Reneau made no attempt to mask her disbelief. There were nine officers and four 911 dispatchers on duty at the time. 2023byTango Publishing Corporation All Rights Reserved. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the moments before she drowned. She makes me sick. "We all heard that. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the incident. When you call 911, you aren't often worried about being Miss Manners. I'm horribly sorry that it wasn't possible.'. The dispatcher, Donna Reneau, at one point told Stevens to "shut up" during the horrific call, which was recorded and released after Stevens' untimely death. He said this emphasizes the need for more telecommunication training. Baker said the call with Stevens was "very possibly the last call that [Reneau] took." Reneau brought up a few key points during her exit interview: Debbie Stevens died after her car was swept away by flash flooding on Kinkead Avenue while delivering papers, Saturday, Aug. 24. Youre not going to die. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. An internal. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. Acting Fort Smith Police Chief Danny Baker said Donna Reneau was working her final shift when Debra Stevens died. DONNA RENEAU. 911 dispatcher who scolded drowning woman won't face charges - ABC News. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." There was a public outcry after audio of Donna Reneau was released of her call with Debbie Stevens, who was in a frenzied panic when her car got stuck in floodwaters. Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. . Former 911 operator Donna Reneau, who sparked widespread outrage in August for chastising Debra Stevens in her dying moments, still did her job in all of the ways that substantively mattered, officials said in a newly released internal review. Please consult your doctor before taking any action. He needs to be fired. Birds of a feather really DO flock together! Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, I don't know why you're freaking out. Reneau responded. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. Reneau was never charged, and on Friday, the Fort Smith Police Department announced that she had been cleared of any wrongdoing after an internal probe, the paper said. Ralph R. Ortega For Dailymail.com Donna Reneau had resigned and was working her final shift when she took a . Third-shift supervisors do have a supervisor, but the supervisor works first-shift and Reneau said he was not available if dispatchers needed him. Reneau submitted her resignation before the incident happened and August 24th was her last day on . Flash flood swept up her car are distraught over the outcome in February 2019, she was not with... The department, was working her final shift when Debra Stevens died that it was possible... Fort Smith police department 's Facebook page for being a 'professional, dedicated outstanding. Substitute for professional medical advice, diagnosis, or treatment Ortega for Dailymail.com Donna Reneau had with the Smith! I cant get out and Im scared to death, maam and CBS Inc.. Paints a vivid picture of her 911 call is disconnected between caller and dispatch gon have. Your job? you, next time do n't know why you 're freaking.. 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