For more information, please see our 3 more replies More posts you may like r/Fedexers Join 21 days ago They will check whether the driver can remember anything regarding that particular package.Then you should directly contact the shipper. If the driver delivered your shipment to an alternate location, you should have received a UPS InfoNotice that indicates where the shipment was left (for example, a neighbors house or leasing office). Saying they're being delivered to the wrong address implies you had information that they were going to the wrong address and closed other possible problems. Also if your city/town has a physical FedEx location in your area checking with them first before you call customer service may be prudent. Getting a refund from the shipper can still take some time. He will then in turn take it back to the terminal and it will get directed where it needs to go. Consider getting a bold and noticeable address marker. I didn't sign for it either. FedEx Delivered to Wrong Address: What Can You Do? Your response is private Was this worth your time? This happened at around 1:50 pm today, and I called at around 2:10 pm to try and see if I could catch them, to no avail. In this case, the message says it's from FedEx. Our package said its delivered, but it is not. But if FedEx shows proof of delivery to your neighbor and your neighbor refuses that they got your package, contact FedEx immediately. Additional customer service representatives to handle these issues are potential problems that could result. FedEx should be able to track down information regarding the date of delivery, the driver, and the delivery report. Quick edit - this is also not the first time that FedEx has denied responsibility. This may cost you an additional fee. To find the last site, a center will scrutinize all of the scans. It is worth it, especially if your purchase is $100-$300 or more. I've called them several times about this and they just tell me that if a package is ever lost and not found to contact the merchant i ordered from for a refund or replacement. Youll need to check a few things first to see if you can resolve the issue for yourself or if you need to contact a FedEx representative to assist you.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'postalguidance_com-medrectangle-4','ezslot_1',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0'); So assuming those steps havent resulted in a favorable outcome youll need to contact FedEx and request their assistance to help you locate your shipment. I believe in my state there is a law that says if you receive any unsolicited item delivered to you, it's yours to keep and you don't have to pay for it. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'trackingadvice_com-box-3','ezslot_2',137,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-box-3-0');The standard practice for all the courier companies in case of wrong delivery is the same. FedEx grants a certain amount against a packages value unless you do not have additional insurance for the product. Make sure you let the associate know whats going on, that way they know the best way to proceed. Without witnesses, they won't be able to do much, but they'll take note of the incident. The agent said they updated the address and it would be delivered to the correct address. Over the course of his career, Tom has established himself as the authority on analytics and how their role in the modern organization has evolved in recent years. 7 What happens if you change the delivery address on a package? For more information, click here. The FedEx delivery date and time is accurate. Mistakes with delivery happen all the time. Knowledge is the first step in preventing these avoidable and unnecessary charges. The owner of that property refuses to admit that they get our packages (especially when it's really nice items, like clothing, etc.). When I looked closely at it I realized that the recipient's name wasn't mine nor anyone else in my house (wife and children) in fact the recipient has never lived at this address and I don't even. Standard abbreviations USPS designates abbreviation standards for state, street suffix, and apartment designations. They generally offer declared value coverage, which is different from insurance. When the call has been routed to the relevant representative, express your concerns. Each time a new charge is posted to their account, they get an instant notification. To make sure that your package arrives, you could try to include delivery instructions in your purchase. It provides a refund or replacement for your stolen packages. Look into address verification software. FedEx Deliveries To Virtual Addresses Generally speaking, when you try and have a shipment sent to a residential or business address, depending on the frequency of packages the FedEx driver will deliver to your address they may have trouble finding your address. The tracking status says delivered, but you did not accept the package. After that, you will provide everything mentioned earlier along with some information about yourself including your full address to ensure you are the rightful owner of the missing FedEx package. This meeting may be taped. Calling back can result in high connection fees and costly per minute rates. If your FedEx package got delivered to the wrong address, then this video is for you. Often the delivery person puts it in a place where everyone cant see it to avoid theft. It gives regular updates to you. What you have to do is to inform your local post office about this. However, keep in mind, that FedEx will not be able to do anything nor cover a package that was deemed lost after it was delivered. Fedex always delivering to the wrong address? To start your claim, fill out and complete the online claim form. Related Content: New Construction Address Not Recognized? All the updates that FedEx gives are real-time and are shown on a single page. Otherwise, you could do all that you can to make your address marker stand out. With this software, the addresses undergo a normalization process by cross-referencing the U.S. To get a refund, you will need to provide FedEx with proof of purchase. Accessorial fees and surcharges are a considerable part of any shippers yearly shipping costs. Receiving a misdelivered package does not make it yours. How to File a Lost Shipment Claim With FedEx? Online ordering is the best! If your package has truly been misdelivered then the issue turns to who is responsible for the loss and who's job it is to locate it. The package came by UPS, and there is a UPS store not far from my house, so I took it there and explained the problem. You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. You will have to input the tracking number provided by the company. You can wait for a few days if you have notified the courier company that you have not received your shipment and they have established the package was delivered to the wrong address. The FedEx address correction fee is our topic of discussion here. They can deliver to literally any street address in the United States. FedEx is always responsible in that case and they also have policies regarding wrong delivered packages or lost packages. Scammers send a text message with a fake shipment tracking code and a link to update your delivery preferences. Simply type your concern in the chat and you will be asked to enter the tracking number to begin the process. We recommend using one of the following browsers for an optimal website experience. If you are ordering from a site that youve used before with your old address, it is probably saved in that sites system. Postal Service. Generally, it does not take more than 5-7 business days to resolve a claim. We recommend using one of the following browsers for an optimal website experience. 2 How do I stop UPS delivering to the wrong address? I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. Youll also be required to provide a claim filing waiver from the Shipper (on company letterhead if the shipper is a company) in order to proceed with the claims process for FedEx. By clicking Accept All, you consent to the use of ALL the cookies. Note that Internet Explorer is no longer supported. For more information, visit Data Security Page. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. We have updated our list of supported web browsers. Sometimes, the best and only way to get your deliveries is to make your address extremely visible. call UPS and tell them it was misdelivered, and they will either pick it up and take it to the correct address, or ask you to drop it off at the closest UPS station. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. Complete the online claim form and start your claim. It can also happen due to any issue that might have taken place in the post office. The recipient, sender, or the third-party will have 60 calendar days to claim for the damaged or missing shipment and till 9 months to file for lost item report. This is an excellent standard to follow. FedEx can reroute a shipment if it is FedEx can reroute a shipment if it is authorized by the sender . Make sure the correct address was used for the delivery instructions, Double-check your front door and back door to see if it was left in an unusual location, Check with your neighbors to see if they got your mail or if someone else in your household address signed for it. First, it avoids confusing a FedEx driver with an address thats located in a less accessible area. Our reporting can pinpoint and filter the incorrectly formatted addresses your business has incurred in the past year. The FedEx address corrections not only cause potential customer service issues for your employees but also allows FedEx to deliver the package late with an additional charge. Another variation on the scam can cost you money simply by calling the number back. Fleshlights come in boxes, not mailers. How much weight can you lose by stop drinking soda? FedEX paid the shipper $100, plus $27.47 in shipping charges on March 31, closing the case . The sender will then follow up with you on the progress of your shipment. FedEx delivered a $620 product to the wrong address, tells me I'm SoL, what can I do legally? Where can I find the nearest FedEx location to drop off or pick up a package? Can I change the delivery address of my package? So it looks like an honest mistake and not a scam. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fedex delivery manager might help. Track your FedEx shipments via your phone, laptop, tablet, or desktop computer. You authorize a FedEx professional to remotely exchange information about the products and services by starting this chat session. Confirm the Wrong Delivery. If the tracking information says its been delivered, dont assume right away that FedEx delivered to the wrong address. Be prudent issues are potential problems that could result Lost packages purchase is $ $! Standard abbreviations USPS designates abbreviation standards for state, street suffix, and apartment designations are shown a. Step in preventing these avoidable and unnecessary charges use of all the updates that FedEx delivers wrong... 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