Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. We will seek your express consent before doing so. Does MSCs latest vessel really cater to Americans? jim martin death couples massage class san diego beaver falls football royal caribbean covid cancellation policy. With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. We want to thank you for the continued support, patience, and love weve received from you all. The new Richard Branson-backed cruise company, which has yet to officially debut, announced the new policy on Tuesday and said it would apply to all departures once the line starts up sailings later this year. Back to My booking . Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. How Reassuring are New Cruise Cancellation Policies Really? Find the right card for you. They will receive 100% of the cruise fare paid to the original form of payment, minus any penalties or nonrefundable fees, which will be returned in the form of FCC to be used to book a future voyage with the line. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. In those cases, you will be offered either a future cruise credit equal to at least the amount you paid, a refund to your original form of payment or a combination of the two. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. alcohol and specialty drinks, Via the Sailor App, Sailors will be asked to turn on Bluetooth once on board doing so allows us to access the ability to contract trace while aboard the ship, All Sailors who have been in the proximity of a positive test will be notified either on board or once back home depending upon when the positive test on board was discovered, Sailors who may have come into contact with another Sailor with a positive test while on board will be sent to their cabin and a health officer will visit, If their COVID-19 test is positive, those Sailors will be asked to quarantine in a designated cabin, The quarantine measures detailed above will then apply to the impacted Sailor(s), Our Medical Care Crew on board will coordinate with our Terminal Crew to arrange the safe disembarkation of COVID positive Sailors, so that theyll be isolated from the standard disembarkation flow/pathway of the rest of the Sailors, After identification, passengers intend to travel commercially, domestically or internationally, despite being advised of the need for continued isolation or quarantine; or, After identification as a case or close contact, Sailors are non-adherent to public health interventions and are at risk for commercial travel, despite the need for continued isolation or quarantine, Aiming to set up a post-voyage notification process through which Sailors and Crew can inform us if becoming unwell within 14 days of leaving the ship (the COVID-19 incubation period), Contacting Sailors and/or Crew who may have come in close contact with anyone who became unwell, so you can arrange any necessary follow-ups or care, In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements, Should a Sailor exhibit signs or symptoms of an illness during check-in (or during their voyage), Virgin Voyages reserves the right to test that Sailor and their traveling companion(s) for COVID-19 at the terminal (or on board), and will cover the testing fees, Regardless of vaccination status, if you exhibit symptoms during embarkation, we may test you for COVID-19. Depending on the reason for cancellation, you may be able to reclaim any unrefunded money (less any applicable excess) under the terms of your travel insurance policy. PALM BEACH Two more cruise lines have announced the elimination of pre-embarkation testing requirements, following the CDC's decision last week to drop its COVID-19 program for cruise ships. Terms apply to the offers listed on this page. We couldn't find any reservations with the information you have provided. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. Virgin Voyages. You can also email healthcheck@virginvoyages.com if you return with a positive result. The FCC must be used on a sailing that departs within one year of when the FCC is issued. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. As ever, you should ensure you have adequate travel insurance for your trip. Entertainment. When you cancel the cruise: This gets a little tricky. Required pre-flight COVID tests on disembarkation, 1. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. Additional rights may apply to our U.K. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. For sailings departing through Sept. 30, 2022, travelers can cancel at least 60 days from their sailing date for reimbursement. Accordingly, it may be necessary to change the published Voyage or shore excursion itinerary. For an explanation of our Advertising Policy, visit. - You have the most flexibility outside of 120 days prior to your departure date. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Complete the Voyage Well acknowledgement in our Sailor App, 6. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. Related: Curious about Holland Americas newest Rotterdam? Related: Does MSCs latest vessel really cater to Americans? If you are. We may have special offers in place, so click here or the Offer Terms and Conditions link above (both link to the same place). In some cases, the answer is yes. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. - Pre-cruise testing is no longer required. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. Keeping our Crew members safe and healthy. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. Travel news and alerts. We will look after you if you test positive for COVID on board. That's exactly the case with the Amex Platinum card. No change fees will be charged for Voyage date or cabin changes. For all new bookings from 24 June onwards, our terms and conditions will set out your options to rebook or cancel your holiday. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Credits must be used toward a new booking within 24 months of issuance. Having neurological conditions, such as dementia, can make you more likely to get severely ill from COVID-19. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). USA TODAY. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. Planning a cruise? Anyone in those situations is eligible to receive a refund or FCC. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. Heres a peek. For questions about whether our Voyage experience is right for you, please contact our Shoreside Sailor Services by clicking here or if in the US or Canada calling 1-954-488-2955 and if in the UK +44-20-3003-4914. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. The Voyage will only be cancelled on the date we receive the notice of cancellation. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Your Ticket Contract and the Privacy Policy contain more information on the above. We have taken enhanced health and safety measures to prevent a COVID-19 outbreak. 3. Please visitthis linkfor more information regarding Shore Things terms & conditions. 1. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Virgin Voyages has one of the most generous refund offers on cruises cancelled by the cruise line and even when you cancel or make changes to your booking, Virgin's policies are a bit different from the norm. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. Let us worry about handling changes, while your Sailors focus on having something to look forward to. Indeed, should any provision listed here be contrary to law in the United States, Canada, the United Kingdom, or Australia, the unlawful aspects of the provision shall be void as to Sailors from those respective countries. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. Any alcohol in checked luggage will be collected on embarkation and returned once the voyage is complete. All sailors (passengers) must be fully vaccinated against COVID-19 to sail with Virgin Voyages. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Our pre-boarding screening policies and communications, 3. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. If you have paid in full, the amount will be issued in the form of FCC. Bronchiectasis (thickening of the lungs airways), Bronchopulmonary dysplasia (chronic lung disease affecting newborns), Chronic obstructive pulmonary disease (COPD), including emphysema and chronic bronchitis, Having damaged or scarred lung tissue such as interstitial lung disease (including idiopathic pulmonary fibrosis), Cystic fibrosis, with or without lung or another solid organ transplant, Recent Pulmonary embolism (blood clot in the lungs), Pulmonary hypertension (high blood pressure in the lungs), Adopting the use of advanced cleaning tools like fogging; which means that all luggage and delivery to the ship will be fogged down, as well as fogging cabins as needed in addition to sanitizing each cabin between every sail, Incorporating the latest hygiene initiatives specifically for COVID-19; sanitizing dispensers in every public space, touchless faucets, increased hygiene signage, and leveraging hospital grade EPA registered disinfectants from EcoLab all while using best practices to sanitize and disinfect, Utilizing our partnership with Ecolab, identifying specific high touch points across cabins, public spaces, restaurants, and recreational areas that will be disinfected on a frequent basis, so that you dont have to worry before touching a door handle or elevator button when youre with us, Using the latest technology from AtmosAir Solutions an air purification system that disinfects air on board, Leveraging bi-polar Ionization technology, this air purification system has been shown to kill 99.9% of viruses making us the first in our industry to treat 100% of the air on board with this technology, Our sea terrace ratio is one of the highest in the industry allowing plenty of access to (salt-infused) fresh air, Managing personal space by significantly reducing our overall ship capacity for our start-up sailing period meaning that we can all easily adhere to appropriate social spacing/physical distancing recommendations, We dont have buffets or large dining rooms; purposely creating smaller eateries to limit large crowds. Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags. Yes, I want to receive emails from Virgin Voyages. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans? Our Voyages are adult-only, so Guests must be at least 18 years old to sail with us. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. Travel and entry requirements Your first stop for everything you need to know about travelling to and from Australia. Fare difference to pay. Learn more. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. Guests with Special Needs TPG values it at $1,600. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Dining. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. 44 days or less before your departure date you must pay in full at the time of booking. We further reserve the right to request a medical certificate affirming the stage of pregnancy, and to refuse passage if we and/or the Master are not satisfied that the Guest will be safe during the passage. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. 3. Click. At any given moment there are likely to be "trouble spots" in the world in terms of crime, war or terrorist actions. The minimum age to book a Voyage is 18 years old. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. Related: Heres what to consider if youre thinking about booking future travel now. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. Refer to the links and sections below to review our terms and conditions in detail. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. As always, we recommend you purchase our Voyage Protection. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. The current welcome offer on this card is quite lucrative. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. Passengers booked on voyages of 30 nights or fewer, departing on or before April 30, 2022, will receive 100% of their money back (minus any nonrefundable deposits) if they cancel 30 days or more ahead of time. COVID-19-related requirements to keep our Sailors and Crew well. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Holland America Line Cruise Refund Policies, Scarlet Lady handover from shipyard to Virgin Voyages. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Any such changes are for your safety and beyond Virgin Voyages control. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. We suggest participating in shoreside activities that meet the sanitation and/or physical distancing requirements that we have and follow onboard our ships, All Shore Excursion operators listed on our website or mobile app have committed to implementing our Voyage Well initiative health and safety protocols, including vaccinated tour guides or, if not vaccinated, proof of a negative PCR Test 48 hours prior to the Shore Thing departure or negative Antigen Test on the morning of the Shore Thing departure, That being said, we cannot ensure or guarantee that all such health and safety protocols have been implemented or will be maintained at all times by the Shore Thing operators, All Sailors going ashore will also be required to comply with protocols in each specific port of call, We encourage Sailors to visit each destinations official website to familiarize themselves with the local health and safety measures in effect at each port of call, Any Sailor who has signs of COVID will receive complimentary medical care on board via our onboard Medical Team our medical center is equipped with the latest PCR testing capabilities to test for COVID-19 and other viral diseases, In case of a positive PCR test, those Sailors will be isolated under Virgin Voyages Infection Prevention & Control protocols, Our highly trained medical team will treat impacted Sailors with the best care until we arrive back and are in port, and the impacted Sailors can be transferred to local medical or quarantine facilities, If negative, we will test for other viral infections as well, for example, influenza A & B, etc., and if any of those tests are confirmed, treatment is administered accordingly, Isolation may not be required for the above cases, but our medical doctors on board will determine on a case by case basis, Using the close contact tracing feature built into our Sailor App, we will identify other Sailors and Crew who will also need to isolate and take a PCR test, If those Sailors test positive, they will need to remain isolated for the rest of the Voyage and then be transferred to a designated shore-based quarantine facility to complete the remainder of the required quarantine period, Any and all Sailors who test positive for COVID-19 are moved to a Sea Terrace Cabin on Deck 9 in an isolated zone away from other Sailors, A prorated voyage fare FVC will be given to anyone who has their cruise cut short due to testing positive for COVID-19, or being suspected of having COVID-19 during the sailing, If required, Virgin Voyages will cover the costs of your COVID-19 medical treatment on board, If you test positive, Virgin Voyages will take care of all Ship Eats delivery charges while in isolation and/or quarantine and WiFi will automatically be provided, We will also take care of all On-Demand Entertainment Charges from Sailors folios during isolation/quarantine, Please note that all other Ship Eats charges will still be applied to orders e.g. All of our Guests, virgin voyages cancellation policy covid, and cover, all the appropriate and! 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