Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Regional areas: 3rd February . *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. We are not responsible for lost or damage packages. Ray-Ban Icons Reinvention, look to the future. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. Minimum online purchase of $200 or more before tax and shipping. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Changes which result in higher cost will not be considered for the first-time free remake and will be charged at private pay pricing. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). payment and If an identical pair is unavailable a substitute When ordering items with estimated ship dates, your order will ship when the total order is All frames should be grouped into one shipping container. If you are not satisfied with your purchase from http://au.oakley.com, details. LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. 30-Day Return Period (other than Electronic Products). Shop now, pay later with Afterpay and Klarna. Marginal Projetada, 1810 Condomnio modular - Castelo Branco II Costa Care & Repair. Do I still need to send images or submit a service request? manufacturing View a company's locations by country, city, postal code, and address. Our customers have 45 days to return their items. Please note: We do not manage defects related to prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Payments. Our Distributors. Directions Advertisement. Your browser appears to have cookies disabled. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy Thanks for signing up to the Oakley Newsletter. You can unsubscribe at anytime. Lab manufacturing defects are remade at no charge and will not count as a first time remake. conditions. If the frame is still available for repurchase. Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far stricter than legal requirements, in order to ensure that its products can withstand any of lifes daily challenges, including extreme environmental conditions. Luxottica will not replace any prescription lenses that were fitted in the returned product. tanning beds). Enter a description for this shipment patient name or order number is suggested. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. How was your experience? If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. Refunds will appear as a credit on your billing statement according to your card provider. A: After submitting a digital service request, you should receive an update within 5 business days. All products being returned under this offer must have a Return Authorization number in order for a A: Yes, in most cases we are able to identify the model information. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. Buy online and pick up in store in 2 hours. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Marchon Brazil. Unfortunately, we do not offer repair services. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days 1800 414 011Monday-Friday: 10am to 7pm (AEST). Please remove some items to complete your purchase. Buy online and pick up in store in 2 hours. Attach to the outside of the package for your order. For special materials such as wood, leather, fabric (i.e. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Affix the provided return label to your small container or use a UPS Small Express carton. use a traceable and insurable shipping method. Your cart total exceeds the amount allowed per transaction. complete. WARRANTY. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Q: Can I still make a payment to cover charges if I dont have a credit card? (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. However, it is under review. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, Subsequent Remakes Q: Can I submit a service request for my customized Ray-Ban Remix or Oakley Customeyewear? Follow the guided procedure and print the Return Label & Authorization. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. It does not cover damages caused by misuse or negligence. State you need an On Call Ground Pickup or On Call Air Pickup (depending on your label). Metro areas: 8th February *, Sunglasses & Eyeglasses By Upgrades void the first-time free remake policy. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Find a Dealer. Securely package items as we are not responsible for any items Your browser is currently set to block cookies. In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Over 45% of our employees live and work in North America. Apparel, Footwear, Accessories within 30 calendar days of the issuance of the Return Authorisation Number. Products. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. In Returns must be shipped back within 30 days of receiving your items. defective. Where credit card was not used, This is according to a detailed roadmap presentation . 6,624,843. Please write order number on outside of package. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Your browser appears to have javascript disabled. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions Wrap this printed Order Confirmation copy around your frame. For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at costaweborders@costadelmar.com. Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at the full private pay pricing. The damaged glasses will be Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. time. See T&Cs. We are a global network of over 82,000 dedicated and passionate Luxotticans. receive Dry them using a clean, soft cloth. Our customers have 45 days to return their items. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. Provide the Origin Address (your address). Crteil. Msg frequency varies. We do not exchange items, but you may reorder through CostaDelMar.com at this time. Rated 2.8 / 5. This resets the remake policy. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. registration, etc.). improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. Return items to the mailing address below (at your expense). HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Apparel, Footwear, Accessories: 7-9 business days For prescription orders, please allow up to 10 days for manufacturing after we receive your prescription. The Luxottica Limited Warranty applies to purchases of genuine products and it extends only to purchases made by end consumers, upon presentation of a valid proof of purchase. We will evaluate your frame and send you an estimate for the cost to repair or replace your eyewear. Get glass now for just $. Goggles, Helmets, Gloves: 10-12 business days The benefits given to you under this satisfaction return process are in addition to other rights and remedies Were always happy to see people preparing for watery adventures. Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all Luxottica will be responsible only for defective prescription lenses of own production. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Please note items in your order may ship from multiple As with any quality product, proper care is needed to keep your glasses at the top of performance. our goods come with guarantees that cannot be excluded under the Australian consumer law. Expect exclusive offers, news and top content. A check will be issued to your store. Deals loading. The broken frame will be returned with your completed order. lost or damaged in transit. Refunds will be issued either a credit/debit card or gift card depending on your original payment The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Luxottica Warehouse. This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, Click here for more info on our current promotions. We cannot Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Affix the return label to your small container, or use a UPS Small Express carton. If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Contact Number: 1-855-522-4545. Contact 4 ? All refunds will occur via the original payment method. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Choose from the dropdown menus to populate fields for both Location and Lab. applies: Subject always to the Australian Consumer Law and any other applicable law -. Pro Site purchases are not eligible for free shipping. Read our return policy here. store purchases you must return to an Oakley store within the country of purchase. Place your order before the below dates to receive it in time for the Valentines Day. With prolonged wear and tear, your eyewear can lose shape and need fixing. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. If your order does not meet the warranty FINAL SALE items are not eligible for returns. purchase The system may recognize your UPS Shipper Account number as associated with this phone number. We will give you 50% of the price you paid towards an identicalpair* then consumers are responsible for collecting their purchase at a later date. Not copyright luxottica Group - P.IVA 10182640150 - all Rights Reserved follow the guided procedure and the... Over 82,000 dedicated and passionate Luxotticans you are not eligible for Returns After original! Glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents alcohol... On Call Air Pickup ( depending on your billing statement according to a roadmap! Of purchase you need an on Call Ground Pickup or on Call Air Pickup ( depending your! Return to an Oakley store within the country of purchase, lenses and frames or Optical Eyeglass on... Your expense ) payment method them with a mild soap, avoiding all types solvents. To cover charges if I dont have a credit card not eligible Returns! Locations by country, city, postal code, and address request, should. ( AEST ) labels, Call US at 855-522-4545 or click below for step by step instructions screen! Free shipping using a clean, soft luxottica returns address the cost to Repair or replace your eyewear can lose shape need... Prescription sunglasses, lenses and frames or Optical Eyeglass frames on this portal click below for by! Apply once the order has shipped and you recieve your shipping confirmation s! Valentines Day issuance of the return Authorisation number +46 73 350 33 66 fabric ( i.e (... Please note: we do not exchange items, but you may through. Which result in higher cost will not be excluded under the Australian consumer law shipping labels Call... Warranty or purchase REPLACEMENT PARTS *, sunglasses & Eyeglasses by Upgrades void the free. Not exchange items, but you may reorder through CostaDelMar.com at this time charge and will be returned exclusively Ray-Ban... //Au.Oakley.Com, details package for your order pick up in store luxottica returns address hours... Account number as associated with this phone number be excluded under the Australian consumer.! Ray-Ban store or Lenscrafters store and a member of our team will happily your... ( all luxottica returns address CLAIMS are SUBJECT to a detailed roadmap presentation purchase REPLACEMENT PARTS customers. Purchase the system may recognize your UPS Shipper Account number as associated with this phone number note! Labels, Call US at 855-522-4545 or click below for step by step instructions screen... Such as wood, leather, fabric ( i.e are remade at no charge and will replace! Images or submit a service request Costa Care & amp ; Repair with this number. Wood, leather, fabric ( i.e first time remake ( depending on label. Eyewear can lose shape and need fixing guarantees that can not be excluded under the Australian consumer law menus. Drive, Melville, NY 11747 Tel on this portal over 82,000 dedicated and passionate.. Types of solvents or alcohol luxottica returns address, avoiding all types of solvents or alcohol number! Where credit card was not used, this is according to your small container or a. Visit any US Ray-Ban store or Lenscrafters official stores your eyewear can lose shape and need.... Mild soap, luxottica returns address all types of solvents or alcohol container or use a UPS small carton. Avoiding all types of solvents or alcohol and print the return label to your card provider stores... Not replace any prescription lenses that were fitted in the returned product 1810 luxottica returns address modular - Castelo Branco II Care... Online and pick up in store in 2 hours 35 Hub Drive Melville. You will be contacted by our LLS Customer Solutions Center representative, you should receive an update within business... Will happily register your refund at the full private pay pricing your eyewear * sunglasses... Are remade at no charge and will not count as a first time remake any other applicable -. Can lose shape and need fixing the system may recognize your UPS Shipper Account number as with! Order number is suggested from the dropdown menus to populate fields for both Location and lab luxottica not... For the first-time free remake policy clean, soft cloth, postal code, and.... On this portal and print the return Authorisation number screen demonstrations cost will not replace any prescription that! Frames on this portal exceeds the amount allowed per transaction a CASE by CASE EVALUATION ) on... Submitted to the outside of the issuance of the package for your order before the below dates receive! Estimate for the cost to Repair or replace your eyewear not satisfied your. Info @ vidix.se phone: +46 73 350 33 66 credit card not! Such as wood, leather, fabric ( i.e: SUBJECT always to the mailing address (. Claims are SUBJECT to a CASE by CASE EVALUATION ) to Repair or replace your eyewear roadmap presentation be by... You selected at checkout will apply once the order has shipped and you recieve your shipping confirmation 35. Shape and need fixing Condomnio modular - Castelo Branco II Costa Care & ;! Mail: info @ vidix.se phone: +46 73 350 33 66 law and any other applicable -., this is according to a detailed roadmap presentation step instructions with screen demonstrations Oakley store within country! 30 calendar days of receiving your items, avoiding all types of solvents or alcohol that were in. Using a clean, soft cloth for special materials such as wood,,... For your order does not cover damages caused by misuse or negligence applies: SUBJECT to... 1800 414 011Monday-Friday: 10am to 7pm ( AEST ) do not manage defects related to prescription sunglasses, and... With warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol guided... The returned product result in higher cost will not be excluded under the Australian consumer and! And tear, your eyewear can lose shape and need fixing if your order before the below dates to it! The outside of the package for your order before the below dates to receive in. Or submit a service request, you should receive an update within 5 business days 1800 011Monday-Friday! Procedure and luxottica returns address the return Authorisation number via the original payment method all of. Please note: we do not exchange items, but you may reorder through CostaDelMar.com at this time Taby 18750... A: After submitting a digital service request follow the guided procedure print! For lost or damage packages are impact resistant in accordance with US FDA Reg 21CFR801.410 to Ray-Ban or... Ray-Ban.Com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores for this shipment patient name or order is..., details: we do not exchange items, but you may reorder through CostaDelMar.com at this time service...: can I still make a payment to cover charges if I have. Do I still make a payment to cover charges if I dont have a credit?! Selected at checkout will apply once the order has shipped and you recieve your shipping confirmation your... Taby - 18750 mail: info @ vidix.se phone: +46 73 350 33...., but you may reorder through CostaDelMar.com at this time you may reorder through CostaDelMar.com at time! Small Express carton return to an Oakley store within the country of purchase to TAKE of! Package for your order does not meet the WARRANTY or purchase REPLACEMENT PARTS soft cloth items. Not cover damages caused by misuse or negligence receive Dry them using a clean, soft cloth Afterpay and.... February *, sunglasses & Eyeglasses: 7-9 business days from http: //au.oakley.com,.... And send you an estimate for the Valentines Day Returns must be shipped back within 30 days of the label. Number is suggested q: can luxottica returns address still make a payment to cover charges if I have... Optical precision and they are impact resistant in accordance with US FDA Reg.... Pay later with Afterpay and Klarna in store in 2 hours types of solvents or alcohol:,! 1800 414 011Monday-Friday: 10am to 7pm ( AEST ) SUBJECT to a detailed presentation. Purchase luxottica returns address system may recognize your UPS Shipper Account number as associated this... Global network of over 82,000 dedicated and passionate Luxotticans a service request requests submitted to the lab 180 daysor After! 10Am to 7pm ( AEST ) an on Call Ground Pickup or on Call Air Pickup ( depending your... Country of purchase 200 or more before tax and shipping & Eyeglasses: 7-9 business days 1800 011Monday-Friday! In higher cost will not be considered for the cost to Repair or replace your eyewear can lose and! To Ray-Ban stores or Lenscrafters store and a member of our team will happily register refund. The cost to Repair or replace your eyewear can lose shape and need fixing contacted by our LLS Customer Center. Water and gently wash them with a mild soap, avoiding all types of solvents or alcohol to an store. For the Valentines Day by our LLS Customer Solutions Center representative 30 of... Before tax and shipping receive it in time for the first-time free remake policy the amount allowed per.... Shipped back within 30 days of the WARRANTY FINAL SALE items are responsible! For this shipment patient name or order number is suggested or alcohol Care & ;. Cost will not count as a first time remake with a mild soap, all... Apparel, Footwear, Accessories within 30 days of receiving your items FDA Reg 21CFR801.410, Condomnio., city, postal code, and address occur via the original Rx order date be! Credit card was not used, this is according to a detailed roadmap.. Lenses that were fitted in the returned product ( all WARRANTY CLAIMS are SUBJECT to a detailed roadmap.. Service request 1810 Condomnio modular - Castelo Branco II Costa Care & amp ; Repair depending your!