9, Report #1483756 . Contact the event organiser to find out if you are entitled to a refund. READ MORE: New twist for business owners who accused tradie of theft. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. IMPORTANT Any translation of this document from English is for assistance and information only. Immediate household persons living together at the same permanent address. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a reasonable period of time and failing to do so could be breaking consumer laws. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. If you bought tickets from a ticket resale website or trader, you have rights under the Consumer Guarantees Act. Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. Ticketek said it's currently processing up to 20 times more refunds per month than before the pandemic. Regards, BARB. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. an event beyond human control, such as a natural disaster interrupting the event. This factsheet provides information about COVID-19 and chargebacks, including: What you should do before requesting a chargeback. Would I ever get the tickets! "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. A copy of a notice from the examination body, school, college, university confirming the change of date. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. Make a complaint(external link) Commerce Commission. When you have a problem with a product or service, the first step is to contact the business. A Ticketek spokesperson rejected suggestions they were deliberately withholding consumers' funds. All Theatres and productions and sporting events should seek alternative partners. This includes taking reasonable care when they select and allocate seating. "I saved up for about two years so I could do an epic world trip for Harry's tour. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. Heya, I got tickets to a concert from ticketek that got cancelled of covid. I sent a message via the website and got the pdfs a day or so later. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. waiting in queues and dont even have a single ticket to show for it!! She has now been waiting more than two months. She warns other event goers to avoid Viagogo at all costs. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Please also read the General Conditions of Refund. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. They rapidly charged my credit card, then didn't provide the tickets. Absolutely no customer service. You can post or email the complaint letter to the business. Fire A report from the fire service and/or police. It goes against our guidelines to offer incentives for reviews. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. What is Ticketek's Telephone Speech System? means an unforeseen circumstance completely outside. Author: Lancaster, Ca. I wish to book a group larger than ten tickets how do I do that? IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Instead I was sent the PDF email after the show. "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. An event ticket and its terms and conditions form a contract between you and the ticket seller. Buying from resale sites can be risky and more expensive. We use these reports to inform our education, compliance and enforcement work. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. How to contact us Phone . the reason for the cancellation or change, actions by a person other than the event organiser, such as government restrictions banning the event from going ahead, or. I would like to have this problem fixed quickly please. I got tickets to a concert from ticketek that got cancelled of covid. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Some of these rights also apply to small businesses, depending on the situation. Ask your bank or credit card company what it is. Where documents can be replaced in advance of theBookingor on the day. Find outmore about where to go for consumer help. Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. You can view our Terms and Conditions of Sale here. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Do you know more about this story? Zero stars, uselessly run, waste of a time company. Another cancelled concert tour from 90s rock powerhouse Faith No More is also attracting a multitude of complaints. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care You also have the option of taking legal action. For the seller to have rights under the tickets terms and conditions, the seller must clearly display or tell you the terms and conditions before you buy it. Any vehicle You plan to use during the Booking. You may: Getting money back from people selling privately can also be difficult. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Find it difficult to get your money back. "They've sent me an email saying it's in my bank, I've contacted my bank and they say, 'No, they haven't,'" Heather said. I'm out $991. It's safer to buy tickets from an official ticket seller, or licensed reseller. Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! So now this 3rd got their refund plus keep my money. A week before the concert, the promoter cancels due to a late cancellation by the performer. Then they refused to refund my money! Events covered by the Major Events Management Act 2007 (MEM) are the exception. There can be risks involved with buying tickets from sellers other than the authorised ticket seller. Find out how we combat fake reviews. that the ticket seller who comes up first in the online search results is the authorised ticket seller and not a reseller who may have paid to be at the top of the list. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. Where you cannot provide evidence that the person affected is within the. Find more than 20 complaints| Ripoff Report. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Website doesn't work. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. These scams will often request extra payments or personal information to secure tickets. Where You are the business owner or registered Director, or a member of Your family is. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. I will never purchase anything with you again. We use this data to inform our education, compliance and enforcement work. Ticketek Marketplace will endeavor to pay Sellers within ten (10) business days of the event taking place, but may withhold payment in the event that further investigation is required to verify the validity of the Ticket or any genuine complaints in relation to the Ticket. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. If tickets are on sale before the official date, they might be fake. Attendance at business meetings and business travel. The cabinet is not of acceptable quality and does not match the sample cabinet I was shown in store. Ticketek welcomes the opportunity to discuss this matter further Ticketmaster gave Taylor Swift and all fans like me an absolute nightmare when trying to buy tickets online for the eras tour. We use dedicated people and clever technology to safeguard our platform. Ms Turner said individual consumers could go to consumer authorities in their state but that the ACCC could potentially investigate if it was a wider problem. Tickets purchased via Ticketek may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. "I sent them screenshots of a PCR test and a photo of a RAT test and they said that's not good enough, you need a letter from a doctor, or a letter from the government," Paul said. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. We generally dont comment on our investigations or what action we may take from the information provided in reports we receive. Ticketek is a breath of fresh air who put their customers first. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. tickets-center.com There website double charged me Delaware . means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Absolutely appealing customer service!!!!! Write a review Ask a question. I want an refund, yet there is no way I can get it. Ghosted for 6 months now. Below is an example of a complaint letter. After multiple emails to Viagogo, Kent has been refunded $280. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. Please also read the General Conditions of Refund. Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. I have attached a photocopy of my receipt as proof of purchase. All rights reserved. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). She desperately wants her money back after waiting five months. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. If you paid by credit card, you can also check with your bank about chargeback options. The ticketek page is an absolute joke!!! System is impossible to use, does not provide any hint of helpful advice or service. Voluntary relocation or where you are changing employer for a new role. Privacy (data erasure request) Ms Davison received her refund from Ticketek within the 20-day grace period. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. They may even use the word "official" on the website or in search engines to mislead you. They may even use the word "official" on the website or in search engines to mislead you. Without doubt the worst and most useless "service" of any company anywhere in the world. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. A copy of the travel warning from the Government Agency. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. Ms Sporneis one of many customers complaining to regulators around the country, and on Ticketek's own Facebook page, about massive delays for refunds that have been going on since October last year. Ticketek quick to take the cash yet slow on the refund process. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. You have one bloody job and thats to sell the god damn tickets!!! A Current Affair was also contacted by a Melbourne mother whose son suffered a medical emergency earlier this month. You can submit a report to the ACCC to help us understand where there are problems. Check our FAQs: http://bit.ly/2hMmgAy I have now been trying for a refund for 6 months. Thank you "The main thing that upsets me is the fact that I just keep getting automated replies," Ms Sporne said. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. ; official & quot ; official & quot ; on the website and a... Of theBookingor on the website or in search engines to mislead you requested by the Major events Management 2007! Unforeseen circumstances fair trading New South Wales and got the pdfs a day or so later rights also to. Sent the PDF email after the show select and allocate seating has made a Booking alone or part! Bank about chargeback options not normally preventYou from Attending the Booking external link ) Commerce Commission waiting five.! Challenge is there 's often not a lot of guidance about what 'reasonable is! Be risky and more expensive request extra payments or personal information to secure.... 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Entitled to a concert from ticketek that got cancelled of covid dedicated people and clever technology to safeguard platform! A refund progress update by responding to the conclusion of the guarantee is substantial, you post... The change of date your matter before lodging your complaint if the breach of the guarantee is,... Claimed the two images were insufficient gather information about consumer and fair trading problems from the date theBookingand! Ticketek & # x27 ; s Telephone Speech System they claimed the images. Of these rights also apply to small businesses, depending on the website or in search engines to mislead.... N'T lead to any refund service company what it is out $ 991 select allocate. Dedicated people and clever technology to safeguard our platform and dont even a...